Roselani Neolpis
Toronto,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Deli Clerk
Loblaw Companies
04.2020 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
Shift Manager
Macdonald's
02.2024 - 05.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Cash handling.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Shift Manager
Macdonald's
05.2017 - 01.2024
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
Education
Diploma - Dental Office Administration
ABM College
Toronto, ON06.2024
Certificate - Personal Support Worker
Anderson College
Toronto, ON11.2019
Bachelor of Science - Nursing
University of Iloilo
Iloilo City, Philippines04.2017
Skills
- Organizational Skill
- Teamwork and Collaboration
- Problem-Solving
- Adaptability and Flexibility
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Microsoft Excel
- Customer Service
- Administrative Experience
- Dentrix
- Multitasking
Languages
English
Full Professional
Timeline
Shift Manager
Macdonald's
02.2024 - 05.2024
Deli Clerk
Loblaw Companies
04.2020 - Current
Shift Manager
Macdonald's
05.2017 - 01.2024
Diploma - Dental Office Administration
ABM College
Certificate - Personal Support Worker
Anderson College
Bachelor of Science - Nursing
University of Iloilo
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