Miranda Pelky
Thunder Bay,ON
Summary
Dedicated and focused worker who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Compassionate and competent Addiction Counselor bringing advanced treatment planning and therapy management abilities. Customizes strategies to deliver optimal service for each client's' needs and goals. Trained in substance abuse and mental health support. Flexible and hardworking with strong drive to succeed. With over 15 years of providing outstanding customer service and am able to work independently or as part of a team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Addiction Counselor
Tommy Beardy Memorial Family Treatment Centre
11.2019 - 01.2022
- *Provide individual, family, and group counseling services to families participating in residential treatment program.
- *Assist family member with development of treatment goals, after-care plan ,and participation in program activities and assignments .
- *Ensure accuracy, confidentiality, and safekeeping of all agency and client records.
- *Provide written assessments, treatment goals, after-care plans, and other documentation as required for inclusion in client files, in accordance with agency and client records.
- Assisted management with designing and implementing program of individual and group therapy sessions
- Maintained clinical documentation for each case with detailed and timely updates
- Partnered with clients to inspire and help maintain positive life changes
- Helped clients transcend addiction and rebuild lives by empowering each with knowledge and skills
- Developed professional relationships with referring agencies to improve communication related to intakes and to increase business for facility
Support Worker
Shelter House
03.2018 - 12.2018
- *Receive and admit clients according to designated intake procedures
- *Maintained effective communication tool and record of client activities to ensure effective service delivery by documenting information/observations/impressions which
may affect client’s case plan.
- *Assess and assist with client personal needs e.g. hygiene, nutrition, medical, and/or emotional.
- *Support harm reduction model in community.
- *Communicate effectively with clients including active listening and problem-solving around barriers and /or recommendation to appropriate community resources to address client needs.
- *Monitor client activities and provide effective intervention in crisis situations.
- *Work cooperatively and effectively with other staff, volunteers, & clients.
- *Prepare and serve meals as required.
- *Support the community through the unbiased distribution of a variety of materials such as sandwiches, water and drug kits
- Established trusting relationships with clients
- Managed an environment with 62 consumers
- Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression as needed
Front Desk Worker
Salvation Army
01.2017 - 03.2018
- Monitor activities of clients and maintain availability for personal, practical and moral support.
- Record day-to-day activities in accurate and timely manner using appropriate reporting methods; maintain logbooks and complete incident reports.
- Follow medication procedures when ordering, counting bubble packs, receiving/storing prescriptions; make medication available to clients at specific times.
- All medications missed or left behind must be cataloged and recorded; these medications are prepared/ready for pick up by Pharmacy on regular basis.
- Ensure that proper procedures are followed in terms of Emergency Disaster Services, including notifying Emergency Disaster Services on-call.
- Ensure all required paperwork, and HIFIS data is completed for each client when they arrive and forward it appropriately.
- Ensure that all new clients in the shelter are set up with an appointment to see the Program Caseworker on the next business day.
- Encourage clients to complete their duties i.e. making of bed, picking up of personal belongings, showering, etc.
- Maintain safety of the clients and the facility.
Complete the required security checks for both interior and exterior of the facility.
- Complete required bed checks for Corrections Services Canada (CSC).
Answer the telephone and transfer calls in a professional manner and relay all messages.
- Ensure that all client registry information is current and accurate.
- Screen all clients to ensure that those who are under influence will not be permitted entrance into facility and then immediately offer other arrangements to them for shelter and safety.
- Follow all associated policies related to the handling of client mail and laundry.
- Ensure the lockup is maintained orderly and clean daily. Enforce hours of operation for lockup.
- Report to Program Caseworker when clients have left personal items in lock up area beyond 30 days after departure.
- Perform other position related duties as required.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
Education
Diploma -
Confederation College
Thunder Bay, ON04.2015
Skills
Ability to work in Diverse work environment
Customer Service
Understanding of Microsoft Office
Applicable knowledge of Sabre Red
Effective Communication
Computer and technical literacy
Interpersonal Building
Leadership and management
Professionalism and work ethic
Positive attitude and energy
Adaptability and flexibility
Valid G Drivers License
Certification
OTEC- Service Excellence
Red Cross first Aid / CPR & Wilderness First Aid
Aeronautical Restricted Operators Certificate
CSP- Canada Specialist Program
Workers Health and Safety Awareness in 4 steps
ACTA- Specialist Program
ORCKA Canoe Tripping Level 1 Certification
Timeline
Addiction Counselor
Tommy Beardy Memorial Family Treatment Centre
11.2019 - 01.2022
Support Worker
Shelter House
03.2018 - 12.2018
Front Desk Worker
Salvation Army
01.2017 - 03.2018
Diploma -
Confederation College
Similar Profiles
Wai Yan KooWai Yan Koo
Full-time project manager at Yang Memorial Methodist Social Service Mongkok Integrated Family Service CentreFull-time project manager at Yang Memorial Methodist Social Service Mongkok Integrated Family Service Centre
Tre JorgensenTre Jorgensen
Relief Medical Driver at Tommy Thomas Memorial Health ComplexRelief Medical Driver at Tommy Thomas Memorial Health Complex
Alexandra WoodAlexandra Wood
Security at Tommy Thomas Memorial Health ComplexSecurity at Tommy Thomas Memorial Health Complex
Eric OlsenEric Olsen
Helper/Learning Assistant at Wards Heating and CoolingHelper/Learning Assistant at Wards Heating and Cooling
Jessie ForbesJessie Forbes
Social Work Student at Drug Treatment Court (Thunder Bay Indigenous Friendship Centre)Social Work Student at Drug Treatment Court (Thunder Bay Indigenous Friendship Centre)