Rose Gabrielle Samuelissa Pierre

• My duties were to
• Provide interpreting services for limited English proficiency patients and providers during clinical encounters by communicating as clearly as possible for both the LEP patient and family member and the medical provider and also by conveying thoughts and feelings as accurately as possible
• Be Knowledgeable of basic anatomy, medical diagnostic procedures, diseases, treatments, major body systems in English french and creole
• Serve as a cultural and linguistic resource to both patients and providers to contribute to successful outcomes
• Perform duties in spirit of teamwork and cooperation
• Actively participate in creating and implementing improvements to achieve efficiency results.
• Have a Problem solving mindset
• Deliver real-time, accurate oral translations and interpretations for clients while following clients instructions in compliance with protocol to ensure client expectations are met with the Limited English Speaking person avoiding interaction with the LEP without client's permission.

My duties were to

• Assist customer over the phone or per email or chat
• Display empathy patience towards customer while promoting high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Inquire and resolve customer’s concerns
• Manage multiple screens and software
• Set up and activated customer accounts.
• Developed strong customer relationships to encourage repeat business.