Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosedeep Kaur

Barrie,ON

Summary

Results-driven Customer Service professional with a comprehensive understanding of service delivery and a proven track record in multitasking. Capable of maintaining professional relationships to enhance profitability and push business growth

Overview

2
2
years of professional experience

Work History

Customer service representative

Preet Opticals
03.2021 - 05.2022
  • Addressed and resolved customer inquiries, concerns, and complaints in professional and empathetic manner, fostering positive relationships and repeat business.
  • Assisted customers to choose eye-wear based on their visual needs, preferences, and style, resulting in increased sales and customer satisfaction.
  • Answered phone calls and scheduled appointments with little to no wait time for customers
  • Built and maintained positive working relationships with patients and staff.
  • Actively promoted special offers, discounts, and promotions, resulting in increased revenue and foot traffic for store.

Customer Service Team Member

Michaels
10.2022 - 04.2023
  • Provided outstanding customer service by welcoming and aiding clients in a polite and informed manner, guiding them in finding the proper items and supplies for their crafting requirements.
  • Accurately and efficiently operated cash registers, processing transactions and handling cash
  • Encouraged customers to join our rewards membership and managed to reach the weekly goal of sales
  • Participated in training program's to stay current on new products, promotions, and crafting techniques
  • Answered phone calls and helped customers find products both online and in store

Student Optician

Health First Optometry
05.2023 - Current
  • Works with several optometrists and opticians at the same time, books appointments and check-out patients after their exams
  • Repairs both warranty and non-warranty frame for patients without making them wait for too long, ensuring customer satisfaction
  • Performs basic measurement procedures, such as measuring heights, pupillary distance, vertex distance
  • Helps in deciding the best suitable frame for patients according to their style preference, budget, face shape and prescription
  • Interacting with patients about their eye-wear needs and educating them on how to adapt and take care of their eyeglasses
  • Checking jobs sent from the lab under lensometer and dispensing them to patients

Education

Diploma - Dispensing Optician

Georgian College
Barrie, ON
2024

High School Diploma -

GSSS School
Punjab
2021

Skills

  • OVERVIEW
  • Self-motivated, work well in team or independently with minimum supervision
  • Hard-working, punctual, well organized and responsible
  • Proficient in all MS Office programs, Internet and email
  • Ability to think creatively and overcome challenges
  • Effective verbal and written communication skills, including active listening and clear idea articulation
  • Flexibility in adapting to changing circumstances and dealing with unexpected challenges
  • Strong interpersonal skills to establish and maintain positive relationships with coworkers, clients, and customers
  • Can speak, read and write in English, Hindi and Punjabi

Timeline

Student Optician

Health First Optometry
05.2023 - Current

Customer Service Team Member

Michaels
10.2022 - 04.2023

Customer service representative

Preet Opticals
03.2021 - 05.2022

Diploma - Dispensing Optician

Georgian College

High School Diploma -

GSSS School

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Rosedeep Kaur