Rose Camille Villapando
Assistant Store Manager
Foothills,AB
Summary
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Guest Service and Facilities Department Manager
Mcdonald's
Calgary, Alberta
07.2019 - 05.2023
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Performed mandatory audits to enforce compliance in merchandising, inventory and customer service.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Demonstrated respect, friendliness and willingness to help wherever needed. - Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained excellent attendance record, consistently arriving to work on time.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Improved operations through consistent hard work and dedication.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Technical Support Specialist
Cognizant Technology Solutions Pvt Ltd
03.2017 - 06.2019
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Submitted service tickets for equipment maintenance requests.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Contract Food Service Team Member
Greenwich Pizza Corporation
09.2016 - 02.2017
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
Office Assistant Intern
Prime Power Manpower Services
06.2015 - 08.2016
- Answered incoming phone calls and transferred to staff members or provided requested information.
- Completed clerical tasks such as filing, copying and distributing mail.
- Developed correspondence letters, memos and emails.
- Maintained status reports for client projects.
- Sorted and organized files, spreadsheets and reports.
- Collaborated in professional team to solve workflow issues.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
Food Service Team Member
Jollibee
04.2014 - 05.2015
- Received orders from customers and input into order management system.
- Sanitized tables, high chairs and drink fountain areas after customer use and periodically throughout day.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Greeted customers at counter to fulfill requests and answer questions.
Education
Diploma - Diploma in Office Administration With IT
Alison College
Calgary, AB08.2022
Bachelor of Science - Major in Network Administration
University of Makati
Makati, NCR08.2017
Associate of Arts - Customer Service Communication
University of Makati
Makati, NCR04.2012
Skills
- Safety and Sanitation Standards
- Safety Training
- Kitchen Staff Supervision
- Equipment Maintenance
- Food and Beverage Service
- Labor and Food Cost Control
- Strategic Planning
- Customer Service
- Issue Resolution
- Time Management
- Verbal and Written Communication
- Shift Scheduling
- Regulatory Compliance
- Microsoft Office Suite
- Performance Evaluations
- Assignment Delegation
- Attention to Detail
- Customer Service Management
Timeline
Guest Service and Facilities Department Manager
Mcdonald's
07.2019 - 05.2023
Technical Support Specialist
Cognizant Technology Solutions Pvt Ltd
03.2017 - 06.2019
Contract Food Service Team Member
Greenwich Pizza Corporation
09.2016 - 02.2017
Office Assistant Intern
Prime Power Manpower Services
06.2015 - 08.2016
Food Service Team Member
Jollibee
04.2014 - 05.2015
Diploma - Diploma in Office Administration With IT
Alison College
Bachelor of Science - Major in Network Administration
University of Makati
Associate of Arts - Customer Service Communication
University of Makati
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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