ROSEANN EFFISAH YABA SMITH-YANKEY
Toronto,ON
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged organization and exceptional customer service skills at Corporate Legal Concepts and other roles. Achieved increased customer satisfaction through efficient management and strong team collaboration. Skilled in cash handling and client relations, I excel in fast-paced environments, consistently meeting and exceeding employer expectations.
Overview
6
6
years of professional experience
Work History
Receptionist
Corporate Legal Concepts
07.2024 - 08.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
Cashier Manager
Elene Mother Care,
06.2018 - 05.2024
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
Intern
Ghana Ministry of Food and Agriulture(Chief Audit)
12.2022 - 01.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Assisted in the planning and execution of company events, resulting in increased employee engagement and satisfaction.
Server
The Cupcake Boutique
06.2021 - 08.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Inspected dishes and utensils for cleanliness.
Education
Bachelor of Arts - Political Science
York University
Toronto, ON07-2028
High School Diploma -
The Roman Ridge School
Accra,Ghana06-2024
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Greeting and Seating Clients
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Languages
English
Native or Bilingual
Akan
Full Professional
Timeline
Receptionist
Corporate Legal Concepts
07.2024 - 08.2024
Intern
Ghana Ministry of Food and Agriulture(Chief Audit)
12.2022 - 01.2023
Server
The Cupcake Boutique
06.2021 - 08.2021
Cashier Manager
Elene Mother Care,
06.2018 - 05.2024
Bachelor of Arts - Political Science
York University
High School Diploma -
The Roman Ridge School
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