Roseanne Kiura-George
Oshawa,Canada
Summary
Results-driven Compliance Manager with three years of regulatory compliance and risk management experience in a highly regulated industry, alongside two decades in business operations and financial services. Expertise in audits, process optimization, and team leadership, fostering a culture of compliance and enhancing operational efficiency.
Overview
14
14
years of professional experience
Work History
COMPLIANCE MANAGER
Just Energy
Mississauga, Canada
08.2022 - Current
- Facilitated enterprise regulatory compliance management (RCM) activities, encompassing regulatory oversight, risk assessments, issue management, and compliance reporting across North American operations.
- Executed vendor investigations, resulting in termination of 15% of high-risk third-party employees for compliance violations.
- Directed audits and regulatory examinations, preparing documentation and coordinating responses to ensure thorough remediation.
- Collaborated with cross-functional teams to enhance first call resolution and instituted improved controls and audit processes, reducing escalations and compliance issues by 30%.
- Eliminated a 120% internal case backlog within six months by championing process improvements and aligning workflows with departmental SLAs.
- Supervised and mentored junior compliance staff, augmenting team capabilities in managing compliance risks and increasing productivity by 20%.
- Guided cross-functional teams to mitigate compliance risks within capital markets.
- Synchronized information from various oversight functions to support senior leadership reporting, regulatory reviews and responses, and continuous improvement initiatives.
- Contributed to compliance program enhancements through data analysis, root cause assessment, and process initiatives.
- Hybrid
GENERAL MANAGER
Playdium DBA Cineplex Entertainment
Whitby, Canada
07.2019 - 08.2022
- Oversaw revenue generation and expense management, ensuring consistent achievement of monthly financial and performance targets.
- Recruited, trained, and managed teams for two successful venue launches, ensuring operational readiness and customer satisfaction.
- Spearheaded operational audits, achieving a 98% compliance score, significantly enhancing food safety and inventory management.
- Facilitated risk management and governance activities through financial monitoring, operational audits, team payroll, compliance monitoring, and issue resolution.
- Assessed operational metrics to identify inefficiencies, leading to streamlined processes and improved resource allocation.
- Instituted structured processes and documentation practices, enhancing operational consistency, reporting accuracy, and compliance.
- Led staff engagement and change management initiatives during pandemic challenges, implementing feedback systems that improved guest satisfaction scores.
- Promoted a positive work environment through open communication and team-building events that elevated team morale during challenging periods.
- Reviewed and reconciled employee timecards daily, verifying hours worked, overtime, premiums, absences, vacation, and statutory holiday pay prior to payroll submission.
LICENSED INSURANCE REPRESENTATIVE
Combined Insurance
Mississauga, Canada
03.2018 - 07.2019
- Converted 70-80% of leads through tailored sales strategies.
- Supported clients in regulated financial services, ensuring compliance with requirements and upholding ethical sales practices.
- Articulated policy details and claims processes to clients, facilitating informed decision-making and enhancing risk awareness.
- Maintained accurate client records and documentation, contributing to compliance and facilitating efficient reporting and audits.
SENIOR OPERATIONS MANAGER & GENERAL MANAGER (PRIOR ROLES)
Cineplex Entertainment
Toronto, Canada
11.2011 - 03.2017
Education
LLQP LICENSE - LIFE, HEALTH & ACCIDENT DISABILITY INSURANCE
Combined School of Insurance
Mississauga, ON06-2019
CONFLICT MANAGEMENT CERTIFICATE -
NATIONAL FOOD SAFETY CERTIFICATE -
FIRST AID CPR/AED CERTIFIED -
WHMIS CERTIFICATION -
GROUP & EVENTS EXECUTION CERTIFICATE -
MANAGEMENT TRAINING CERTIFICATE -
LEARNING & DEVELOPMENT CERTIFICATE -
Skills
- Corporate Regulatory Compliance
- Risk Management
- Fraud & Audit Oversight
- Compliance tools
- Process Improvement
- Team Performance Management
- Budget Management
- Strategic Planning
- Client Relationship Management
- Microsoft Office 365 & Teams
- Salesforce
- Payroll and CRM Systems
- ATS
- Vista
- SharePoint
- Critical Thinking
Websites
Timeline
COMPLIANCE MANAGER
Just Energy
08.2022 - Current
GENERAL MANAGER
Playdium DBA Cineplex Entertainment
07.2019 - 08.2022
LICENSED INSURANCE REPRESENTATIVE
Combined Insurance
03.2018 - 07.2019
SENIOR OPERATIONS MANAGER & GENERAL MANAGER (PRIOR ROLES)
Cineplex Entertainment
11.2011 - 03.2017
LLQP LICENSE - LIFE, HEALTH & ACCIDENT DISABILITY INSURANCE
Combined School of Insurance