Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Roseanne Kao

Surrey,BC

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Reliable [Job Title] skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Positive, upbeat [Job Title] brings more than [Number] years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. [Area of study] student pursuing [Degree] seeks internship opportunity to gain hands-on experience. Outgoing and friendly with strong motivation for success.

Overview

9
9
years of professional experience

Work History

Customer Service Associate

Bank Of Nova Scotia
Surrey, BC
01.2019 - Current
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Organized client contracts, records, reports and agendas to strengthen traceability.

Key Holder

Bubble 88
Surrey, BC
05.2016 - 04.2019
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Operated cash register.
  • Performed store opening and closing tasks to comply with preset store operations guidelines.
  • Opened and closed store in absence of senior managers.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.

Education

Certificate - Business Management

British Columbia Institute of Technology
Burnaby, BC
12.2021

Diploma - Business Administration

British Columbia Institute of Technology
Burnaby, BC

Skills

  • Building Customer Trust and Loyalty
  • Multitasking and Prioritization
  • Understanding Customer Needs
  • Efficient and Detail-Oriented

Languages

Chinese (Mandarin)
Full Professional

Timeline

Customer Service Associate

Bank Of Nova Scotia
01.2019 - Current

Key Holder

Bubble 88
05.2016 - 04.2019

Certificate - Business Management

British Columbia Institute of Technology

Diploma - Business Administration

British Columbia Institute of Technology
Roseanne Kao