Roseanne Estrada
Toronto,ON
Summary
Hardworking and outgoing student, seeking to deliver a virtuous environment to customers. I am looking for a job that will give me the chance to utilize my previous experiences to further develop my customer service skills.
Overview
2
2
years of professional experience
Work History
Cashier & Sales Associate
Sportchek
10.2021 - 01.2023
- Efficiently cashed out customers in a timely manner
- Provided excellent customer service for customer satisfaction
- Processed returns and exchanged items
- Happily greeted customers upon entry and exit
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
Sever & Hostess
Amsterdam BrewHouse
06.2022 - 12.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Crew Trainer
McDonalds
11.2020 - 04.2022
- Trained other employees in customer service, food safety, and performance requirements.
- Maintained proficiency in multiple workstations
- Positively welcomed customers upon entry and processed transactions
- Addressed customer complaints in a quick and efficient manner to guarantee customer satisfaction
Skills
- Money Handling
- Refunds and Exchanges
- Hospitality and Accommodation
- Customer Service Excellence
- Strong Communication and Interpersonal Skills
- Flexible Hours
Timeline
Sever & Hostess
Amsterdam BrewHouse
06.2022 - 12.2022
Cashier & Sales Associate
Sportchek
10.2021 - 01.2023
Crew Trainer
McDonalds
11.2020 - 04.2022
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