Roseanna Garcia
Pomona
Summary
With a proven track record at Western Dental, I excel in patient care coordination and HIPAA compliance, showcasing exceptional organizational skills and patient relations. My expertise has significantly enhanced healthcare operations and patient satisfaction, leveraging critical thinking and effective communication to achieve quality care outcomes.
Overview
2015
2015
years of professional experience
Work History
Patient Care Coordinator
Western Dental
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
Lead Coordinator
Above All Catering
03.2010 - 02.2015
- Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
- Delegated tasks strategically to ensure optimal workload distribution among team members, maximizing overall productivity.
- Evaluated current organizational processes in order to identify inefficiencies and develop innovative solutions that increased project success rates.
- Improved client satisfaction through proactive communication and regular progress updates.
- Resolved conflicts within the team effectively, maintaining a positive working environment conducive to high-quality work output.
Medical Assistant
Hoag Hospital Irvine
02.2007 - 02.2009
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
Medical Assistant
Cardiologist Office
01.2009 - 02.2013
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Concorde Career College
Garden Grove, CA2008
Valencia High School
Placentia, CA05.2007
Skills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Patient relations
- Attention to detail
- Patient care coordination
- Patient care
- Patient confidentiality
- Verbal and written communication
- Medical terminology
- Patient safety
- Healthcare operations
- Quality assurance
- Patient flow management
- Inventory management
- Medical instrument sterilization
- Multitasking
- Healthcare
- HIPAA protocol adherence
Languages
Spanish
Professional Working
Timeline
Lead Coordinator
Above All Catering
03.2010 - 02.2015
Medical Assistant
Cardiologist Office
01.2009 - 02.2013
Medical Assistant
Hoag Hospital Irvine
02.2007 - 02.2009
Patient Care Coordinator
Western Dental
Concorde Career College
Valencia High School
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