Rose Ann Sacdalan

• Work closely with Managing Director/owner to provide administrative support on one-to-one basis
• Act as line manager's first point of contact with people from both inside and outside company
• Handle work efficiently in their absence
• Meet and handle correspondences on behalf of Director at all levels of seniority
• Manage and organize executive's calendar, including scheduling appointments, meetings, and conference calls
• Manage executive's emails, phone calls, and correspondence, draft and proofread emails, letters, and other documents
• Make travel arrangements for executive, including booking flights, hotels, and transportation, and creating detailed itineraries
• Coordinate and organize meetings, including preparing meeting agendas, taking minutes, and following up on action items
• Manage day-to-day operations of office, including ordering supplies, managing vendors, and overseeing administrative staff
• Assist management of special projects, including coordinating with other departments and stakeholders to ensure timely completion
• Maintain strict confidentiality and discretion when handling sensitive information and documents
• Build and maintain relationships with key stakeholders, including clients, vendors, and other executives
• Conduct research and analysis on various topics and present findings to executive
• Assist management of executive's budget, including tracking expenses and preparing financial reports
• Coordinate with human resources tasks, such as recruitment, onboarding, and performance management
• Manage petty cash and track/monitor company's daily expenses
• Manage company's financial accounts through internet banking
• Perform financial functions related collection, payments, filing &recording
• Collect and stored data concerning to business and financial activities
• Knowledge in HR and Accounting functions such as Payroll, Leave Salary
• Overtime and End of Service Calculation
• Knowledge in both Local and (QFC) Qatar Financial Center Regulations in terms of processing documents, HR functions and navigating portal.

• Organize and maintain daily schedules, diaries, appointments, and electronic calendar
• Answer phone calls and addressed customer questions and concerns to promote satisfaction and continued business
• Meet and greet visitors with all levels of seniority
• Arrange travels, accommodations, and visa application for business and personal trips
• Coordinate with team, clients, suppliers, banks and department's heads
• Perform secretarial functions such as memos, letters, photocopying, scanning of documents, log all incoming and outgoing letters and documents
• Maintain and update business cards of clients and suppliers
• Produce documents, briefing papers, reports and Presentations
• Conduct research on internet if required
• Demonstrate a high level of confidentiality
• Maintain appropriate filing of personal and professional documentation
• Oversee personal and professional calendars and coordinate appointments for future events
• Display absolute discretion at handling confidential information
• Respond to emails and other correspondence to facilitate communication and enhance business processes
• Provide multifaced services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation
• Keep detailed track of household and maintenance inventory and schedules
• Document and distribute meeting notes to identify, analyze, and improve workflows
• Coordinate international and domestic travel logistics including flight itineraries, hotel reservations and car services
• Communicate with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments
• Serve as point of contact between clients and managerial staff
• Update spreadsheets and create presentations to support executives and boost team productivity
• Promote team productivity by keeping supplies organized and well-stocked
• Screen personal and business calls and directed to appropriate party
• Update and maintain confidential databases and records
• Create and manage office systems to efficiently deal with documentation
• Lead staff and vendors in providing high level of service for owner and guests.

• Handle cash deposits and withdrawals
• Transact cheque deposits and encashment
• Perform foreign Exchange transactions, both buying and selling of US Dollars and other third currencies
• Perform different kinds of bills payments and money transfers
• In charge of issuance of counter cheques, Manager's cheques and Gift cheques
• Process demand draft, telegraphic transfer and remittances
• Knowledge in handling and loading ATM machines
• Market bank products and services (Insurance, Personal Loan, Home Loan, auto Loan, and Placements)
• Value customers and client relations
• Answer and assist walk-in and phone inquiries pertaining bank products and services
• Responsible in training and teaching of newly hired/transferred/re- designated employees
• Filing and organizing hard copies of daily transactions and prepare reports
• Signature verification and fraud analysis oriented
• Process customer transactions promptly, minimizing wait times
• Educate customers on use of banking website and mobile apps
• Provide customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service
• Complete highly accurate, high-volume money counts via both manual and machine-driven approaches
• Reconcile cash drawer and resolved discrepancies
• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
• Accurate counting and packing of currency and coins
• Sell and cross-sell bank products to new and existing customers
• Answer customer inquiries regarding account balances, transaction history, services charges, and interest rates
• Balance cash drawer daily and resolve discrepancies to provide accurate data regarding cash flow.

Professional Development Studies:

• Project Management Course (2018)
• Executive Assistant Seminar (2015)