Roseann Beintema
Bradford WG,ON
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Medical Secretary
North York General Hospital
07.1989 - 05.2011
- Assisted clinicians in the development of effective care plans by gathering relevant patient history information upon intake.
- Contributed to a positive workplace culture by fostering teamwork among administrative staff and proactively addressing any conflicts that arose.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and follow-up procedures.
- Acted as an advocate for patients seeking assistance with navigating complex health insurance requirements or obtaining medication prior authorizations.
- Reduced administrative errors by creating comprehensive training materials for new medical secretary staff members.
- Maintained high levels of patient satisfaction through exceptional customer service skills during phone interactions or face-to-face encounters.
- Ensured continuity of care for patients transitioning between providers or facilities by effectively coordinating required referrals.
- Streamlined inventory management processes within the clinic setting, reducing costs associated with overstocked supplies or expired medications.
- Assisted in accurate diagnostic coding for billing purposes, collaborating closely with medical providers to ensure proper documentation.
- Improved interdepartmental communication by serving as a liaison between physicians, nurses, and other healthcare professionals.
- Streamlined office operations for increased efficiency, organizing medical records and maintaining patient confidentiality.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Education
Medical Office Practice - Managing A Medical Practice, Medical Terminology
Scarborough College
Scarborough, OntarioSt. Thomas Primary
Glasgow, Scotland High School Diploma -
St Roch’s Senior Secondary School
Glasgow, Scotland Skills
- Organizational growth
- HIPAA regulations
- Professional telephone etiquette
- Telephone customer support
- Effective communication
- Electronic health records experience
- Patient scheduling proficiency
- Staff training and development
- Medical terminology expertise
- Medical terminology
- Medical office procedures
Languages
English
Full Professional
Certification
- [Area of certification]designated, certified Worker Representative for Health and Safety for North York General Hospital.
Timeline
Senior Medical Secretary
North York General Hospital
07.1989 - 05.2011
Medical Office Practice - Managing A Medical Practice, Medical Terminology
Scarborough College
St. Thomas Primary
High School Diploma -
St Roch’s Senior Secondary School
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