Rose Angielyn Nicolas
Portage La Prairie,MB
Summary
Proven track record in enhancing client wellness and satisfaction, notably with Association Of Community Living, by leveraging strengths in daily living support and customer service excellence. Skilled in Microsoft Office suites and emotional support, consistently exceeding sales targets and improving client engagement through effective coordination and empathetic communication.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Support Worker
Association Of Community Living
02.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Kept clients engaged in social networks and communities for personal health and growth.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
Sales Officer
Northstar Motors Corporation
02.2012 - 06.2021
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Responded to customer needs by answering questions and providing detailed information about Product or Service.
- Cultivated strong relationships, establishing trust and loyalty among clients.
- Prepared Sales proposals and quotations for Clients.
- Processed Sales transactions and payments.
- Assisted Clients with necessary documents and requirements.
- Assisted with inventory checks and coordinated delivery of sold units.
- Delivered exceptional customer service, managing phone inquiries and directing issues to appropriate channels.
Customer Service Specialist
Gothong Southern Shipping Lines, Inc
10.2011 - 01.2012
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Coordinated with various department for handling Cargo
- Processed transactions, bookings, vessels manifestions and waybills.
Sales Assistant
Bayan Telecommunication, Inc
06.2008 - 10.2011
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Met and exceeded sales targets consistently, contributing to overall team success.
Education
Bachelor Of Science - Custom Administration
PMI Colleges
Manila, Philippines05.2008
Skills
- Daily Living Support
- Health and safety awareness
- Emotional Support
- Daily living assistance
- Confidentiality and Privacy
- Customer Service Excellence
- Coordination and Dispatching
- Sales Administration
- Inventory Management
- Documentation and record keeping
- Proficient in Microsoft Office suites
Languages
English
Professional Working
Tagalog
Native or Bilingual
Certification
First Aid
Cpr
Aed
Timeline
Support Worker
Association Of Community Living
02.2024 - Current
Sales Officer
Northstar Motors Corporation
02.2012 - 06.2021
Customer Service Specialist
Gothong Southern Shipping Lines, Inc
10.2011 - 01.2012
Sales Assistant
Bayan Telecommunication, Inc
06.2008 - 10.2011
Bachelor Of Science - Custom Administration
PMI Colleges
Similar Profiles
Rohit DeshmukhRohit Deshmukh
Community Support Worker at Vernon and District Association for Community LivingCommunity Support Worker at Vernon and District Association for Community Living
Jessica DeGeorgioJessica DeGeorgio
Program Coordinator- Day Program at Trail association for community livingProgram Coordinator- Day Program at Trail association for community living
Karen TrickettKaren Trickett
Developmental Services Worker at Norfolk Association For Community LivingDevelopmental Services Worker at Norfolk Association For Community Living