LEILA YBARRA
Anaheim
Summary
Communicative professional with several years of experience maintaining high level of hospitality, professionalism, and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Hampton Inn By Hilton
Goleta
04.2026 - 06.2026
- Collaborated with team members to improve front desk operations.
- Greeted and assisted visitors with professionalism and courtesy.
- Managed multi-line phone system, directing calls efficiently.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Conducted regular audits of front desk operations to ensure compliance with established standards.
- Resolved guest complaints promptly, ensuring positive experiences during stays.
- Developed strategic plans for increasing occupancy rates and improving overall profitability.
Professional Clinic Assistant (Physical Therapy)
Kineci
01.2025 - 03.2026
- Contributed to the efficient functioning of the clinic by upholding high standards of professionalism, organization, and discretion.
- Demonstrated adaptability, reliability, and strong interpersonal judgment while supporting both clinical staff and patient engagement within a collaborative healthcare environment.
- Served as primary front-desk contact, providing a welcoming and professional patient experience.
- Managed phone communications, appointment scheduling, and patient inquiries.
- Processed payments and maintained accurate administrative records.
- Supported daily clinic operations, including organization and facility upkeep.
- Assisted with social media management, marketing initiatives, and basic video editing.
- Demonstrated strong multitasking, time management, communication, and attention to detail in a fast-paced clinical setting.
- Selected to support a specialty physical therapy practice grounded in holistic, patient-centered care.
Hospital Greeter
TOWNE PARK
01.2023 - 01.2024
- Managed front desk operations, welcoming and assisting visitors as they checked in to visit patients.
- Worked across various hospital units, including Labor & Delivery, the Emergency Room, and parking lot patrols, ensuring visitor control and safety.
- Collaborated with colleagues, utilized Microsoft Excel to maintain accurate records of patients and visitors in the hospital.
- Efficiently handled phone calls, provided detailed directions, and multitasked visitor check-ins, demonstrating patience and compassion in sensitive situations.
- Gained effective communication skills through coworkers and visitors.
- Adapted to stressful situations and able to deescalate stressful situations ensuring a positive resolution.
- Efficient in multitasking while still performing my tasks adequately.
- Managed high volume of visitor interactions daily while maintaining a positive attitude and building rapport with regulars.
- Trained and assisted managers for onboarding new hires to ensure a seamless transition.
- Delivered personalized services based on the visitors requests or needs.
- Provided services, resolving inquiries and complaints efficiently to solve any problems the visitor may have.
Education
B.A. - Sociology
University of California Santa Barbara
Goleta, CA06.2026
A.A. - Psychology
Cerritos College
Norwalk, CA05.2023
High School Diploma -
John F. Kennedy High School
La Palma, CA05.2019
Skills
- An adaptable and highly reliable employee who is able to contribute leadership skills, as well as a positive attitude towards their work environment, and maintain a professional work environment to ensure productivity
Timeline
Front Desk Agent
Hampton Inn By Hilton
04.2026 - 06.2026
Professional Clinic Assistant (Physical Therapy)
Kineci
01.2025 - 03.2026
Hospital Greeter
TOWNE PARK
01.2023 - 01.2024
B.A. - Sociology
University of California Santa Barbara
A.A. - Psychology
Cerritos College
High School Diploma -
John F. Kennedy High School