Rose Umeda
Pomona
Summary
Detail-oriented Administrative Professional experienced in providing comprehensive office support and coordination. Achieved efficient schedule management and accurate recordkeeping through strong organizational skills and effective communication. Focused on fostering collaboration among team members and adapting to evolving office needs.
Overview
9
9
years of professional experience
Work History
Office Assistant
Fusion Climb
Chino, CA
10.2023 - 06.2024
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Streamlined office procedures to enhance operational efficiency and support team productivity.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Streamlined workflow and reduced manual errors by implementing new software tools and training staff on their use.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Expedited document processing with accurate data entry and timely filing.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Implemented digital filing system to improve document retrieval speed and reduce physical storage needs.
- Coordinated scheduling and logistics for meetings and events, ensuring seamless communication across departments.
- Managed inventory tracking and supply ordering, maintaining optimal stock levels for daily operations.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
- Assisted coworkers and staff members with special tasks on daily basis.
- Supported staff on special assignments and ad hoc projects.
Administrative Director
Park Pacifica Riding School
Pacifica, CA
08.2021 - 06.2023
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Developed and implemented operational procedures to enhance administrative efficiency and streamline communication.
- Managed scheduling, resource allocation, and event planning for riding programs and school activities.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Maintained compliance with industry regulations through diligent record-keeping and regular audits.
- Led recruitment efforts, onboarding processes, and performance evaluations for staff members.
- Coordinated training sessions for staff and volunteers to improve instructional quality and safety protocols.
- Evaluated staff performance regularly, providing constructive feedback aimed at improving individual skills as well as overall effectiveness.
- Oversaw budget management and financial reporting to ensure accurate tracking of expenses and revenue.
- Oversaw inventory by ordering and requisitions and stocking and shipment receiving.
- Cultivated relationships with vendors to negotiate contracts and secure necessary supplies for operations.
- Directed strategic initiatives that aligned organizational goals with community outreach efforts and partnerships.
- Managed daily office operations, negotiated contracts, managed vendor relations and acted as primary liaison with outside organizations.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Coordinated group riding sessions, ensuring effective communication and participant engagement throughout classes.
Hostess and Food Runner
Paul Martin’s American Grill
03.2021 - 07.2021
- Customer service, Building professional relationships with customers and colleagues, Intrapersonal and interpersonal communication, Uniform compliance, Housekeeping/COVID-19 procedures, Food handling compliance, Reservation and table management. Attention to detail to table set up, Training new hostesses and food runners
Educator
Lululemon Athletica
11.2020 - 07.2021
- Customer service, Building professional relationships with customers and colleagues, Communication, Following company guidelines on retail and security procedures, Housekeeping/COVID-19 procedures, Organizational skills, Attention to detail to display products and keep the shop floor clean and organized, Technical skills for operating point of sale systems and stock checking systems
Administrative Assistant/Scheduling Manager/Office Supervisor
King’s Swim Academy
San Carlos, CA
12.2015 - 03.2020
- Coordinated training sessions for new hires, ensuring seamless integration into the team''s scheduling processes.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Kept high average of performance evaluations.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Reduced employee overtime costs by closely monitoring work hours and strategically adjusting schedules as needed.
- Maintained accurate records of employee time off requests, facilitating fair distribution of vacation days among staff members.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Streamlined communication between departments for improved schedule adherence and reduced conflicts.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Interceded between employees during arguments and diffused tense situations.
- Monitored front areas so that questions could be promptly addressed.
- Facilitated staff training on scheduling software, enhancing team proficiency and reducing scheduling errors.
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
- Played key role in organizing company-wide events, managing schedules to maximize attendance.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
- Coordinated swim lesson schedules for over 300 students, optimizing instructor availability and student preferences.
- Managed communication between parents and instructors to ensure clarity on scheduling changes and confirmations.
- Analyzed attendance patterns to forecast demand, adjusting schedules proactively for peak times during the season.
- Oversaw appointment booking processes, ensuring timely responses to inquiries and maximizing enrollment rates.
- Implemented feedback mechanisms to gather input from parents and staff, driving continuous improvement in scheduling practices.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
Bachelor's Degree - BBA in Business Administration – Focus Management and Human Resources with an emphasis in Leadership
California State Polytechnic University, Pomona
05-2024
Associate's Degree - Business Administration
College of San Mateo
San Mateo, CA05-2021
Skills
- Data entry
- Microsoft Office
- Google Suite
- Microsoft Suite
- Quickbooks Online
- File organization
- File maintenance
- Office Management
- Scheduling
- Event Planning
- Teamwork
- Time Management
- Document Management
- Internal Communication
- Training/Mentoring
- Onboarding Support
- Task Coordination
- Management
- Supervisor
- Program Development
- Social Media
- Amazon Vendor Central
- Meeting Coordination
Websites
Timeline
Office Assistant
Fusion Climb
10.2023 - 06.2024
Administrative Director
Park Pacifica Riding School
08.2021 - 06.2023
Hostess and Food Runner
Paul Martin’s American Grill
03.2021 - 07.2021
Educator
Lululemon Athletica
11.2020 - 07.2021
Administrative Assistant/Scheduling Manager/Office Supervisor
King’s Swim Academy
12.2015 - 03.2020
Bachelor's Degree - BBA in Business Administration – Focus Management and Human Resources with an emphasis in Leadership
California State Polytechnic University, Pomona
Associate's Degree - Business Administration
College of San Mateo