Rose Tucker
Burnaby,BC
Summary
I am an excellent team worker with good interpersonal skills and business operations knowledge and very keen to learn and develop new skills. I am reliable and dependable and often seek new responsibilities within a wide range of employment areas.
Overview
14
14
years of professional experience
Work History
Tutor (Part-time)
St. James' Settlement
10.2023 - 12.2023
- Developed student confidence through positive reinforcement strategies.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
- Monitored student progress and provided feedback and support.
Omni Sport Leader (Part-time)
Decathlon Hong Kong Company Limited
09.2023 - 12.2023
- Collected, arranged, and input information into database system.
- Created and managed project plans, timelines and budgets.
- Assisted with new hire processing and existing training programs.
- Observed packing operations to verify conformance to specifications.
Contract Specialist & Business Support
Robert Walters Hong Kong
11.2022 - 08.2023
- Prepare employment agreements and other contract related documents
- Liaise with the team and external clients throughout hiring and onboarding process
- Liaise with clients and internal teams to clarify on contract terms and resolve issues
- Meet with candidates for contract signing, explain contract entitlement
- Manage candidates' extension contracts together with candidates and clients
- Maintain records of contracts and other related documents.
Business Administrator
Turner & Townsend LTD
06.2021 - 11.2022
- Provided detail-oriented administrative support to the team of 60+ coworkers
- Responsible for managing diaries, organizing internal/external meetings, organizing events (South China office for 200 staffs)
- Managed payroll and benefits for the team, including solving any related problems
- Support recruitment/business team's effectiveness by ensuring there is a highly effective level of administrative support to the team and its clients
- Take ownership and initiation in maintaining and uploading policies and procedures of the team
- Managed the team's onboarding and offboarding processes – liaising with relevant internal parties to ensure everything is in place.
Administration Assistant & Receptionist
PacRay International Holdings LTD
01.2021 - 05.2021
- Perform all-rounded administration support including filing and documentation tasks, scheduling meetings and appointments, ordering and taking stock of office supplies to ensure effective office administration management
- In charge of receptionist duties by processing and directing mail, parcels, and courier documents, deliver professional customer service by greeting and directing visitors and new staff to the organization
- Handle various administrative documentation such as preparation of various notice, memorandum, correspondence, agenda and presentation materials, reports, and analysis, coordinate of office and departmental expense claims and other company report.
Cabin Attendant (Freelance)
Jet Aviation Business Jets (HK) LTD
05.2018 - 02.2020
- Ensured the welfare, safety, and first-class service for, CEO, and other executives, VIPs, and celebrities on inbound and outbound international flights
- Demonstrated tact, diplomacy, and professionalism when greeting clients, addressing client needs, and responding to last-minute changes in menu and entertainment options from client requests
- Assisted clients through the duration of the flight and remained available to respond quickly to client needs upon arrival at destination
- Managed advanced planning for trip preparation, detailed itinerary review, and manifests updates.
Flight Attendant
Hong Kong Dragon Airlines LTD
02.2014 - 05.2018
- Achieved inflight Performance Rate Top 3 of thousand Employees
- Ensured works are compliance with the company standards including health & safety work practices
- Served as Professional and manner in business class
- Handled a medical incident or emergency, including providing First Aid as required.
Customer Service Officer
Cathay Pacific Airways LTD
08.2011 - 06.2013
- Managed the check-in counters that serve departing passengers
- Assisted passengers by answering questions, providing directions, attending to their other needs
- Assigned documents required for the flight to the captain of the aircraft.
Fight Attendant
Hong Kong Express Airways Limited
06.2010 - 06.2011
- Collaborated with flight crew to maximize smooth and safe flights.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
Education
Bachelor of Science - Business Management
University of Plymouth
UK05.2022
Higher Diploma - Customer Service of Aviation & Passenger Transport
Hong Kong Institute of Vocational Education
Hong Kong07.2010
Skills
- Team Leadership
- Problem-solving abilities
- Multitasking Abilities
- Customer Service
- Safety knowledge
- Contract Administration
Personal Information
- Notice Period: One Month
- Nationality: HKSAR
Languages
English
Full Professional
Cantonese
Native or Bilingual
Mandarin
Full Professional
Timeline
Tutor (Part-time)
St. James' Settlement
10.2023 - 12.2023
Omni Sport Leader (Part-time)
Decathlon Hong Kong Company Limited
09.2023 - 12.2023
Contract Specialist & Business Support
Robert Walters Hong Kong
11.2022 - 08.2023
Business Administrator
Turner & Townsend LTD
06.2021 - 11.2022
Administration Assistant & Receptionist
PacRay International Holdings LTD
01.2021 - 05.2021
Cabin Attendant (Freelance)
Jet Aviation Business Jets (HK) LTD
05.2018 - 02.2020
Flight Attendant
Hong Kong Dragon Airlines LTD
02.2014 - 05.2018
Customer Service Officer
Cathay Pacific Airways LTD
08.2011 - 06.2013
Fight Attendant
Hong Kong Express Airways Limited
06.2010 - 06.2011
Bachelor of Science - Business Management
University of Plymouth
Higher Diploma - Customer Service of Aviation & Passenger Transport
Hong Kong Institute of Vocational Education
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