Rose Tokhi

Successfully managed store operations during opening and closing shifts, ensuring security protocols were followed 100% of the time, resulting in zero incidents during shifts.

Handled daily cash transactions and deposits, maintaining 100% accuracy in cash management and register balancing, contributing to the store’s financial integrity.

Resolved customer issues and complaints within 5 minutes on average, contributing to a 98% customer satisfaction rate during my shifts.

Trained 3 new key holders and 10+ staff members, reducing the training time by 20% and improving team performance and efficiency.

Managed up to 10 tables per shift in a high-volume restaurant, consistently meeting or exceeding guest expectations while maintaining a friendly and efficient demeanour.

Processed customer orders and payments accurately using POS systems, contributing to a 15% reduction in order errors over a six-month period.

Achieved a 95% customer retention rate by providing personalized service, ensuring repeat business, and enhancing customer loyalty.

Collaborated with a team of 10+ staff members, ensuring smooth operations during busy shifts and contributing to a 30% reduction in customer wait times.

Consistently met or exceeded daily sales targets by upselling menu items and promotions, resulting in a 10% increase in average check size.

Improved inventory accuracy by 15% through diligent scanning, labeling, and tracking of incoming and outgoing shipments, ensuring timely and error-free deliveries.

Efficiently processed and packed 200+ orders per shift, meeting or exceeding daily targets while maintaining quality control standards.

Minimized product loss by 5% by inspecting shipments for damages and ensuring all products were properly handled and stored according to guidelines.