Rose Tina

• Provided excellent customer service to resolve customer complaints in a timely manner.
• Gathered customer feedback through surveys and used the data to improve customer service.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Worked to address all customer concerns in a timely and effective manner
• Handled large volume of calls and emails on a day-to-day basis with a sense of calm and good work ethic
• Developed successful tactics to sell products and services to customers
• Worked to understand the needs of each customer
• Effectively using all available technology tools and resources to resolve inquiries.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Educated customers on special pricing opportunities and company offerings.

• Greeted customers and provided prompt, courteous service.
• Responded to customer inquiries via phone, email and in-person.
• Assisted customers with product selection and ordering processes.
• Processed payments using cash registers and credit card machines.
• Built relationships with customers through friendly conversations.
• Assisted with training new employees in customer service protocols.
• Participated in team meetings to discuss solutions for improving customer service standards.
• Informed customers of sales and promotions.
• Adjusted bills and refunded money to resolve customers' service or billing complaints.

• Addressing customer service inquiries in a timely and professional manner
• Responding to customer with courtesy and explaining possible solution and alternates
• Providing recommendations on products or services that may better suit client need
• Adhering to company policies, procedures and guideline while dealing with customers
• Maintained a customer account information database (incl

Cancelling and updating customer accounts)

• Gathered customer feedback through surveys and used the data to improve customer service.
• Explaining Customers New offers on devices and plans
• Resolves product issues by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem.
• Made outbound calls to obtain account information.