Katrina Stenberg
Temecula,CA
Summary
Personable and reliable individual with strong communication and problem-solving skills. Knowledge of safe driving practices and customer service excellence, capable of navigating routes efficiently. Committed to ensuring smooth and timely transportation for clients. Experienced with managing diverse service operations and leading high-performing teams. Utilizes strategic planning and process optimization to enhance service quality and client satisfaction.
Overview
8
8
years of professional experience
Work History
Service Director
Temecula Valley Lexus
01.2022 - Current
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Cross-trained and provided backup support for organizational leadership.
Service Drive Greeter
Temecula Valley Toyota
01.2019 - 01.2022
- Greeted customers with smile and provided friendly, knowledgeable service.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Answered customer questions and pointed individuals in right directions.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Helped create an enjoyable environment for customers by engaging in friendly conversation while they waited in line.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Loaner Car Coordinator
On Site Car Rentals
01.2018 - 01.2019
- Entered data, generated customer contracts and reviewed contract information with customers.
- Streamlined the rental process with efficient use of car rental software programs and tools.
- Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
- Processed payments accurately using various payment methods like cash credit cards checks ensuring hassle-free transactions for customers.
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
- Trained new employees on company policies, software usage, sales techniques, and customer service best practices.
Get Air Trampoline Park
04.2017 - 10.2017
- Open/Close the park, depending on schedule and hours
- Monitor guest activities closely throughout shift and identify any safety concerns
- Direct guests out of hazardous situations while utilizing park
- Maintain a clean environment in and around the trampoline area
- Provide assistance to guests when appropriate and necessary
Education
High School Diploma -
Temescal Canyon High School
06.2018
Skills
- Proficient with Microsoft Word, PowerPoint and Internet
- Current and Valid American Red Cross Certification (Adult&PediatricFirstAid/CPR/AED)
- Proficient in American Sign Language
- Complaint handling
- Client engagement
- Appointment coordination
- Strong Communication
- Honest
- Positive Attitude
- Ability to work under pressure
- Team Player
- Team leadership
- Training and mentoring
- Operations management
Timeline
Service Director
Temecula Valley Lexus
01.2022 - Current
Service Drive Greeter
Temecula Valley Toyota
01.2019 - 01.2022
Loaner Car Coordinator
On Site Car Rentals
01.2018 - 01.2019
Get Air Trampoline Park
04.2017 - 10.2017
High School Diploma -
Temescal Canyon High School
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