Rose Porcioncula

Collaborated with technicians to ensure efficient scheduling of appointments and building relationships with clients and maximize customer satisfaction

• Engaged with customers via phone, email, chat or social media platforms for responding to their inquiries
• Maintained records of all interactions with customers in a database system and confidentiality of customer information in compliance with privacy regulations
• Oversaw the generation of service and work orders, quotes, invoices while managing payment processing
• Proven track record of exceeding expectations with meticulous attention to detail in documenting information and optimizing scheduling processes
• Resolved customer complaints and issues promptly, ensuring a positive resolution

Contributed to the smooth running of the organization by providing support in various areas such as daily operations, accounting tasks, troubleshooting operational challenges, as well as assisting with HR-related matters like payroll and benefits administration.

• Communicated effectively with cross-functional teams throughout the organization, vendors, clients to resolve discrepancies or clarify requirements ensuring positive interactions and relationships
• Maintained detailed records of account reconciliations and supporting documents, general ledger and chart of accounts, performed complex accounting functions such as journal entry preparation, account analysis, and preparation of monthly, quarterly, and year-end closing processes
• Reviewed contracts prior to signature by upper management to ensure compliance with applicable laws and regulations
• Reconciled bank accounts on a regular basis to ensure accuracy of financial statements
• Studied root cause of accounting discrepancies and provided corrective actions

Handled a wide range of financial transactions, encompassing donations and retail sales, providing seamless customer interactions and diligent management of multiple bank accounts

• Analyzed customer inquiries, delivering precise and prompt answers to guarantee optimal customer contentment
• Championed and maintained positive working relationships, fostering a conducive work environment
• Enhanced customer satisfaction by offering support in product details, order placement, and order tracking
• Ensured streamlined workflow, complied with account deadlines, and maintained accurate financial records
• Managed financial transactions including fundraising revenues, donations, and retail sales with exceptional attention to detail ensuring accuracy
• Maintained a high standard of professionalism while handling confidential information and documentation

Achieved a high standard of performance by consistently delivering accurate and timely reports, diligently addressing inquiries, and effectively resolving issues to preserve the integrity of monthly reporting outcomes.

• Developed internal control procedures to ensure accurate recordkeeping
• Displayed exceptional problem-solving abilities while promptly resolving financial discrepancies or issues with clients and vendors accounts, maintaining accurate accounting entries and records
• Processed accounts payable, receivable transactions and month-end closing activities
• Performed basic accounting, payroll and bookkeeping services to manage business operations
• Reviewed contracts, applications, financial records and employee expense reports for compliance with company policies

Oversaw accounts, deposits, invoices, cash flow forecasts, cheque runs, coding, credit checks, currency exchange, inter-company fund reports, journal entries, deferred and prepaid for the finance department

• Administered and submitted invoices (including intercompany) promptly and maintained accurate records and resolved issues with billing and invoices
• Assisted with internal audit requests including preparation of supporting schedules and documentation
• Maintained files and documentation thoroughly and accurately, per company policy and accepted accounting practices
• Performed month-end closing activities such as journal entries, account reconciliations such as accounts payable, cash, accounts receivable, inventory, etc

Ensured accurate account management and journalization of business transactions for a large client base of 300+ in stock plan administration.

• Cross-trained employees, enabling completion of priority tasks during personnel absences
• Ensured timely and effective follow-up on inquiries and resolution of issues to prevent material impacts on the monthly revenue results
• Examined data and contracts to grasp concerns, solved conflicts, reported any concerns and prevented discrepancies
• Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports
• Utilized data analysis skills to identify connections between account variances and proposed necessary adjustments to maintain report integrity

Managed full-cycle AP and AR: reconciliation, invoices/billings, uploading invoices, monthly statements, aging reports, collections, adjustments, bank deposits, cash flow forecasts, cheque-runs, PO, credit checks, inter-company fund reports, journal entries, and prepaid

• Analyzed, participated and resolved special projects related to new system implementations or process improvements processes to identify opportunities for improvement
• Compiled data from various sources into meaningful insights that could be used by senior leadership when making decisions
• Monitored and updated databases, customer accounts, and historical record-keeping and compliance with internal policies and procedures related to accounting activities
• Understanding follows best practices to identify errors, investigate discrepancies, and develop resolutions to maintain document integrity
• Verified and posted account transactions, providing weekly and monthly reporting to senior management to maintain accounting ledgers

Ensured compliance with applicable laws and regulations related to accounts receivable management.

• Assisted teammates efficiently and other departments in tasks and other ad hoc projects
• Determined credit approval based on financial standing, credit records and payment history
• Fostered a positive learning environment that encouraged staff engagement and knowledge sharing, contributing to a cohesive and well-informed team
• Fulfillment of monthly closings and preparation of financial statement, daily data entry of financial transactions into accounting software
• Streamlined accounts receivable processes through automation, enhancing efficiency and increased workflow by 15%

Managed financial transactions, including oversight of payouts, processing invoices and collections, and issuing vendor payments

• Assisted with budgeting processes by providing historical spending information
• Collaborated and supported internal and external staff by providing issue identification, system clarification and data gathering to integrate a functional accounting and administration process and systems
• Endorsed collaborative problem-solving by communication and sharing of ideas, opinions and resources to enhance integration and coordination, foster mutual learning and resolve disputes as efficiently as possible
• Managed daily operations, ensuring smooth business operations by overseeing administrative tasks like scheduling, inventory management, and facilities maintenance
• Oversaw financial transactions, including accounts payable and accounts receivable, ensuring accuracy and compliance with financial regulations
• Processed accounts receivable and payable transactions, including journal entries and bank deposits

Responsible for managing daily administrative tasks such as AR and AP, account management and memberships. Assisted with HR responsibilities. Organized various workshops, AGM's , functions and events. Monitored webpages and staff intranet while maintaining server backups

• Acted as a primary point of contact addressing inquiries, resolving issues, and maintaining positive relationships
• Conducted systematic training of new processes for new hires and colleagues
• Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies
• Managed office logistics, including supplies procurement, equipment maintenance, and vendor relations, optimizing efficiency and cost-effectiveness
• Provided administrative support for all departments in the organization as necessary
• Re-evaluated billing process and identified inconsistencies of over 25% that helped streamline operations and contributed to eliminating system breakdowns
• Utilized exemplary communication and interpersonal talents to cultivate valuable and influential relationships with various company personnel, customers and corporate partners