Rose Olanipekun
Calgary,AB
Summary
Seasoned and results-driven Customer Service and sales Representative & Administrator with an impressive 11-year tenure showcasing an unwavering commitment to delivering unparalleled customer support and cultivating positive and enduring customer relationships. Proficient in adeptly managing diverse customer inquiries, expertly resolving complex issues, and strategically providing innovative solutions to consistently elevate overall customer satisfaction levels. Demonstrates an extensive skill set encompassing various facets of customer service, including efficient problem resolution, empathetic communication, and the ability to navigate intricate customer interactions with finesse. Proven track record underscores a profound dedication to maintaining high standards of service excellence, coupled with a nuanced understanding of customer-centric strategies to fortify brand loyalty and organizational success.
Overview
18
18
years of professional experience
Work History
Customer Sales and Service Representative
Site One Landscape Supply
04.2024 - Current
- Helped customers with product questions, selections, and purchases.
- Contributed to a positive work environment by collaborating with team members and offering support when needed.
- Built strong customer relationships and providing tailored product recommendations.
- Maximized customer satisfaction by addressing customer concerns promptly and professionally.
- Organised inventory orders for customers' pickup or delivery.
- Delivered energetic responses to customers in-store and by telephone.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Diligently adhere to company's standards and commitment to continuous improvement.
Customer Service Administrator/Founder
Realrose Styling
04.2015 - Current
- Respond promptly and professionally to customer inquiries via various channels, including phone, email, and live chat
- Investigate and resolve customer concerns, complaints, or issues in a timely and effective manner, ensuring customer satisfaction
- Manage and process customer orders, including order entry, tracking, and coordination with relevant departments to ensure accurate and timely delivery
- Provide administrative assistance to the customer service team, including data entry, filing, and maintaining accurate customer records
- Communicate with customers to provide product information, updates on orders, and any relevant information that enhances the customer experience
- Maintain detailed records of customer interactions, transactions, comments, and complaints for future reference and analysis
- Gather customer feedback and convey it to the appropriate departments to contribute to continuous improvement efforts
- Collaborate with other departments, such as sales, logistics, and product development, to ensure seamless communication and efficient problem resolution
- Adhere to company policies and procedures, ensuring that customer service activities comply with industry regulations and standards.
Customer Service and Sales Representative
Costco Wholesale Canada
10.2023 - 03.2024
- Greet customers warmly as they enter the establishment
- Assist customers with inquiries, providing helpful information about products, services, and promotions
- Efficiently process customer transactions at the checkout counter
- Accurately handle cash, credit card transactions, and issue receipts
- Manage customer queues to ensure an organized and streamlined flow
- Provide assistance to customers waiting in line
- Collaborate with the merchandising team to maintain an appealing and organized front-end display
- Highlight promotions and featured products to capture customer attention
- Ensure the cleanliness and orderliness of the front-end area
- Regularly clean and sanitize checkout counters, entryways, and customer waiting areas
- Offer assistance to customers with special needs, providing support and ensuring a comfortable shopping experience
- Manage the lost and found area, assisting customers in retrieving lost items and following established protocols for handling unclaimed items
- Collect customer feedback regarding their experience at the front end
- Communicate recurring issues or valuable suggestions to the management team.
Sales Representative
Diamond Bank Plc
07.2008 - 05.2011
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication "scripts" when handling different topics
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets.
Sales Representative
Jide Taiwo & Co
09.2006 - 09.2007
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Meet personal/team qualitative and quantitative targets.
- Expanded customer base through cold calling, networking, and relationship building.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Used customer insights to develop innovative sales strategies to increase sales.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Negotiated contracts with clients and developed relationships with key personnel.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Education
First School Living Certificate -
Government Secondary School, Kpete Tai
Diploma - Business Administration, Marketing
Mount Royal University
01.2023
Bachelor's degree - Estate Management
Abia State University
01.2007
Skills
- Customer Interaction
- Contact Centers
- Sales
- Customer Relationship Management
Personal Information
Title: Customer Support & Success | CSAT | CX | KYC | B2B | B2C | Strategy & Growth | Data Telesales | FinTech | Onboarding | Writer
Languages
English
Full Professional
Timeline
Customer Sales and Service Representative
Site One Landscape Supply
04.2024 - Current
Customer Service and Sales Representative
Costco Wholesale Canada
10.2023 - 03.2024
Customer Service Administrator/Founder
Realrose Styling
04.2015 - Current
Sales Representative
Diamond Bank Plc
07.2008 - 05.2011
Sales Representative
Jide Taiwo & Co
09.2006 - 09.2007
First School Living Certificate -
Government Secondary School, Kpete Tai
Diploma - Business Administration, Marketing
Mount Royal University
Bachelor's degree - Estate Management
Abia State University
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