Rose Nia
Irvine
Summary
Accomplished professional with extensive experience in student enrollment, database management, and customer service. Proficient in managing complex database systems and delivering exceptional support to meet diverse organizational and client needs. Highly knowledgeable in student information management systems and educational best practices. Results-driven and adept at engaging with high volumes of customers, providing tailored merchandise recommendations, and fostering positive client relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
REGISTRAR
Pacific College
06.2023 - Current
- Developed and implemented systems for managing student academic records, ensuring security, accuracy, and compliance with policies and privacy laws
- Monitored student progress, interpreted academic rules, and handled status updates such as suspensions and awards
- Implemented academic policies, maintained accurate records, posted grades and test scores, and processed student status changes
- Prepared assessment forms, scheduled new students, and distributed monthly progress reports
- Improved data integrity by conducting regular audits of student records and making necessary corrections
- Participated in the development of institutional policies related to registration, grading, and graduation requirements, ensuring a consistent approach across all departments
- Evaluated transfer credit eligibility for incoming students, ensuring a fair assessment process aligned with institutional policies
- Supported academic advising efforts by providing timely access to student records, enabling informed decision-making about course selections and degree progress
- Coordinated with financial aid and bursar offices to ensure seamless integration of registration and billing processes, easing the financial enrollment experience for students
SALES ASSOCIATE
J.Crew
11.2022 - Current
- Achieved Top Sales Performance: Consistently exceeded monthly sales targets by utilizing deep product knowledge and customer engagement strategies
- Personalized Customer Experiences: Delivered exceptional service by tailoring product recommendations to client needs and preferences, resulting in high customer retention rates
- Visual Merchandising: Maintained a visually appealing and organized sales floor, ensuring that displays aligned with company branding and drove sales
- Inventory Management: Proactively tracked inventory levels and coordinated stock replenishment to avoid product shortages and maximize sales opportunities
ASSOCIATE REGISTRAR
Pacific College
11.2022 - 06.2023
- Oversaw daily operations of the Registrar's Office and led teams in Records and Registration, Graduation, Degree Audit/Transfer Credit, Articulation, and Certification
- Ensured timely and accurate information for class registration, transcripts, and graduation, while delivering excellent customer service
LEGAL SECRETARY
BKCG
06.2021 - 11.2022
- Created, formatted, and proofread confidential correspondence, including letters, memos, emails, and reports
- Managed schedules, organized meetings, and prepared agendas and materials
- Handled incoming calls and emails, provided information, and took accurate messages
- Established and maintained an effective filing system; performed data entry tasks with accuracy
SALES ASSOCIATE
Nordstrom
06.2020 - 10.2022
- Relationship Building: Built long-term relationships with customers by providing personalized shopping experiences and fashion advice
- Sales Expertise: Regularly exceeded sales goals by leveraging in-depth product expertise and delivering tailored solutions to customers
- Team Leadership: Played a key role in training new employees, sharing best practices, and fostering a collaborative team environment
- Customer Resolution: Addressed and resolved customer concerns promptly, ensuring positive shopping experiences and loyalty
Education
B.S. - Child and Adolescent Development
California State University of Fullerton
Fullerton, CA01.2023
Skills
- Organization and Data Management
- Enrollment Management
- Student Records Management
- Course Scheduling
- Confidential Correspondence
- FERPA Compliance
- Records Management
- Financial Aid Coordination
- Admissions Support
- Transfer Credit Evaluation
- Database Administration
- Program Assessment
- Customer Engagement
- Sales Expertise
- Visual Merchandising
Certification
- Certified FERPA for Colleges, Universities, and Local Education Agencies
- CPR Certified
Timeline
REGISTRAR
Pacific College
06.2023 - Current
SALES ASSOCIATE
J.Crew
11.2022 - Current
ASSOCIATE REGISTRAR
Pacific College
11.2022 - 06.2023
LEGAL SECRETARY
BKCG
06.2021 - 11.2022
SALES ASSOCIATE
Nordstrom
06.2020 - 10.2022
B.S. - Child and Adolescent Development
California State University of Fullerton