Summary
Overview
Work History
Education
Skills
Timeline
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Rose Miles

Ottawa,ON

Summary

Energetic kitchen and service professional with excellent leadership and organizational skills. Focused on increasing team productivity while meeting exacting standards. Accomplished multitasker with a disciplined approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience

Work History

Shift Leader In Training

McDonald's
03.2022 - Current
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Defined clear targets and objectives and communicated to other team members.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established team priorities, maintained schedules and monitored performance.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Crew Trainer

McDonalds
08.2020 - 03.2022
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Taught new team members correct procedures for all areas of operations.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Studied crew members during work shifts to provide feedback and guidance in improving performance.
  • Analyzed training requirements of crew members to identify areas for improvement, bridge gaps and provide resources

Administrative Assistant

SKS Law
10.2021 - 02.2022
  • Executed record filing system to improve document organization and management
  • Sorted and distributed office mail and recorded incoming shipments for corporate records
  • Managed filing system, entered data and completed other clerical tasks
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail

Housekeeper

Chartreuse Industries
01.2012 - 09.2018
  • Assisted in family business, which involved residential housekeeping, to professional standard
  • Assisted with polishing glass and cleaning bathrooms.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs

Education

Bachelor of Arts - Psychology

University of Ottawa
Ottawa, ON

High School Diploma - Fine Arts: Music

Canterbury High School
Ottawa, ON
06.2022

Skills

  • Excellent communication skills developed by working with large teams in fast-paced environments
  • Strong skills with Excel, Word, and Powerpoint
  • Worked in several professional environments engaging directly with customers and providing them with respectful service and responsive assistance
  • Highly organized and determined to have clear and concise work at all times
  • Compliance Requirements
  • Operational Standards
  • Merchandise Sales

Timeline

Shift Leader In Training

McDonald's
03.2022 - Current

Administrative Assistant

SKS Law
10.2021 - 02.2022

Crew Trainer

McDonalds
08.2020 - 03.2022

Housekeeper

Chartreuse Industries
01.2012 - 09.2018

Bachelor of Arts - Psychology

University of Ottawa

High School Diploma - Fine Arts: Music

Canterbury High School

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Rose Miles