ROSE MERCER
Agoura Hills
Summary
I am a dedicated professional with extensive experience in customer service, insurance enrollment, and billing. Skilled at problem-solving, maintaining strong client relationships, and handling complex financial matters with accuracy. Seeking a fulfilling role where I can apply my expertise to support clients and provide excellent service.
Overview
27
27
years of professional experience
1975
1975
years of post-secondary education
Work History
Enrollment and Billing Specialist
Anthem Blue Cross
Newbury Park
03.1991 - 01.2018
- Processed billing statements using advanced accounting software and tools.
- Verified invoices and applications for accuracy and compliance with company policies.
- Assisted customers with billing inquiries and resolved discrepancies promptly.
- Answered 50-100 calls daily, quickly resolving issues with 100% accuracy as my goal.
- Dealt with additional departments in the company, such as Claims and Underwriting, Life insurance, and Dental as well as Pharmacy coverage on a daily basis.
Enrollment & Billing Specialist, Lead
Anthem Blue Cross
- Managed small group enrollment and billing for ~100 cases.
- Enrolled applications after review, contacting employers for accuracy and missing details.
- Reconciled bills daily, coordinated with employers, and resolved discrepancies.
- Supported multiple insurance lines including life, medical, and general.
- Promoted to Lead, overseeing staff and ensuring compliance with procedures.
Operator
Toluca Telephone Answering Service
- Answered calls, took messages, and managed doctors’ instructions with accuracy.
Education
High School & Some College Coursework - Language Arts Education
Los Angeles Pierce College
Woodland Hills, CA 08.1993 - 01.1994
Kennedy High
Granada Hills, CASkills
- Customer service and relationship management
- Problem-solving and financial accuracy
- Patience, empathy, and communication
- Insurance Enrollment & Billing
EXPERIENCE
01-1991
Personal Information
Accomplishments
I have spent many years assisting new employees to find their way to be the very best they can in our field of insurance customer care as well as the billing and enrollment of thousands of members over the years. I have received many 100% customer care certificates. I have been able to solve and clarify many difficult billing situations for our clients. I have brought 110% to my team on a daily basis for every day that I’ve worked for Anthem and Toluca telephone.
Timeline
High School & Some College Coursework - Language Arts Education
Los Angeles Pierce College
08.1993 - 01.1994
Enrollment and Billing Specialist
Anthem Blue Cross
03.1991 - 01.2018
Enrollment & Billing Specialist, Lead
Anthem Blue Cross
Operator
Toluca Telephone Answering Service
Kennedy High