Summary
Overview
Work History
Education
Skills
LANGUAGES
Certification
Timeline
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ROSE Mary

111 39 C Cambrian Drive, Kenora

Summary

Professional worker with strong background in delivering quality results through effective teamwork and adaptability. Skilled in task management, problem-solving, and ensuring smooth operations. Known for reliability, strong work ethic, and ability to meet changing needs with positive attitude. Focused on achieving goals and contributing to team success.

Experienced with diverse manual tasks ensuring operational efficiency. Utilizes effective teamwork and problem-solving skills to maintain productivity. Knowledge of safety protocols and best practices, contributing to reliable and secure work setting.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Shift Manager

KFC/ Soul Restaurants
10.2023 - 12.2024
  • Trained and supervised new staff members.
  • Balanced cash drawers and resolved financial discrepancies using receipts and financial documents.
  • Addressed customer complaints and resolved conflicts.
  • Maintained a safe work environment by enforcing company policies and procedures.
  • Promoted customer satisfaction by addressing complaints and issuing refunds.
  • Established and maintained positive and professional employee relationships.

Casual Support Worker

Pinecrest- District of Kenora Home for the Aged
11.2022 - 08.2024
  • Provided compassionate support to individuals with diverse needs, enhancing their quality of life.
  • Assisted clients in daily living activities, promoting independence and dignity.
  • Developed personalized care plans in collaboration with multidisciplinary teams, ensuring tailored support.
  • Facilitated communication between clients and healthcare providers, improving service coordination.
  • Implemented feedback mechanisms to enhance service delivery and client satisfaction.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.

Food Service Supervisor

Tim Hortons/ AKU Coffee Ltd.
10.2021 - 10.2023
  • Resolved customer complaints quickly and professionally while maintaining high standards of customer satisfaction.
  • Ensured all safety regulations were met according to local health codes and standards.
  • Utilized excellent communication skills when interacting with customers or vendors.
  • Monitored food preparation processes to ensure quality, freshness, and timeliness of meals served.
  • Trained new employees on proper sanitation techniques and safety protocols for handling food items.

Shift Manager

Kentucky Fried Chicken/ Pirani Group
08.2021 - 09.2021
  • Trained and supervised new staff members.
  • Balanced cash drawers and resolved financial discrepancies using receipts and financial documents.
  • Addressed customer complaints and resolved conflicts.
  • Assisted customers with product selection, providing exceptional service experience.
  • Oversaw daily operations while managing multiple projects simultaneously.

Casual Support Worker

Community Living Thunder Bay
05.2021 - 07.2021
  • Mentored junior staff on best practices in client care and safety protocols.
  • Conducted regular assessments of client progress, adjusting care strategies as needed for optimal outcomes.
  • Organized community engagement activities, fostering social connections among clients and families.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
  • Promoted independence among clients through skill-building exercises and goal-setting initiatives.
  • Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.


Shift Manager/ Customer Service Representative

KFC/ Soul Restaurants
09.2019 - 07.2021
  • Trained and supervised new staff members.
  • Balanced cash drawers and resolved financial discrepancies using receipts and financial documents.
  • Addressed customer complaints and resolved conflicts.
  • Monitored inventory levels and placed orders when necessary, ensuring stock availability at all times.
  • Maintained knowledge of store products and services to make recommendations to customers.
  • Created staff teams and delegated work tasks to increase productivity.
  • Identified areas of improvement within the team and implemented strategies to increase productivity.

Education

Diploma - Developmental Services Worker

Confederation College
Thunder Bay, ON
05.2021

High School Diploma -

St.Thomas Higher Secondary School
Nadavayal, Kerala India
05-2018

Skills

  • Technical proficiency
  • Workplace safety
  • Scheduling expertise
  • Industry knowledge
  • Inventory management
  • Employee training
  • Cash handling
  • Decision-making
  • Documentation and reporting
  • Flexible schedule
  • Process improvements
  • Customer service focus
  • Punctual and reliable
  • Handling customer complaints
  • Training and mentoring
  • Relationship building
  • Delegating work
  • Interpersonal skills

LANGUAGES

English
Advanced
Malayalam

Certification

Food Safety Certificate


Timeline

Shift Manager

KFC/ Soul Restaurants
10.2023 - 12.2024

Casual Support Worker

Pinecrest- District of Kenora Home for the Aged
11.2022 - 08.2024

Food Service Supervisor

Tim Hortons/ AKU Coffee Ltd.
10.2021 - 10.2023

Shift Manager

Kentucky Fried Chicken/ Pirani Group
08.2021 - 09.2021

Casual Support Worker

Community Living Thunder Bay
05.2021 - 07.2021

Shift Manager/ Customer Service Representative

KFC/ Soul Restaurants
09.2019 - 07.2021

Diploma - Developmental Services Worker

Confederation College

High School Diploma -

St.Thomas Higher Secondary School

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ROSE Mary