Rose Martin
Toronto,Ontario
Summary
I am an Addictions and Mental health student at Fanshawe College, Toronto. Ihave experience in mentoring and volunteering in programs where I havegained invaluable experience in the mental health field. I am capable ofworking under pressure and adapting to new situations and challenges. I am astrong communicator, highly organized and am looking for new opportunitiesto grow and develop my skills.
Overview
1
1
years of professional experience
4
4
Certification
Work History
PEER TO PEER SUPPORT PROJECT
ILAC Education Group
Toronto, Ontario
06.2023 - Current
- Organize and manage the peer-to-peer drop-in programs, tutoring services, study groups, and academic resources.
- Practice counseling skills to help students with empathy and compassion.
- Foster an inclusive and safe space for students to connect and belong.
- Advocate for mental health and wellness by offering peer support services and facilitating wellness workshops.
- Worked well in a team setting, providing support and guidance.
CASHIER
The Kitchen Table
Toronto, Ontario
02.2023 - Current
- Accepted cash and credit card payments, issued receipts, and providedchange.
- Trained new team members in cash register operation, operating lotteryterminals, scanning tickets, validating winners, and printing receipts, stockprocedures and customer services.
- Helped customers find specific products, answered question, and offered product advice.
STUDENT SUCCESS SPECIALIST
Think & Learn Private Ltd. (BYJU'S)
Bangalore, India
02.2022 - 09.2022
- Guide students on their academic performance on the BYJU'S Application.
- Monitor and analyze the progress of students in the application.
- Provide resolution to the queries related to the BYJU'S App and otherservices.
- Motivating students to excel in their academic and extra-curricular activities.
CUSTOMER SERVICE ADVISOR
Concentrix, Daksh Services (Client: Walmart Canada
Bangalore, Karnataka
10.2020 - 01.2021
- Responding to customer inquiries and resolving problems for ourinternational clientele.
- Effective use of the Call Tracking System
to document queries. - Providing quality customer care through clear communication and service.
Education
Graduate Certificate - Addictions And Mental Health
Fanshawe College
Toronto, ONBachelor of Arts - Journalism, Psychology, English
Kristu Jayanti College
Bangalore, India06.2021
Skills
- Counseling & supporting students facing personal & academic challenges
- Strong interpersonal skills
- Effective communicator
- Strong organizational skills
- Experience managing cash
- Customer service
Certification
- First Aid & CPR Certification
- Course on Research Ethics based on
the Tri-Council Policy Statement: Ethical Conduct for Research
Involving Humans (TCPS 2: CORE 2022) - Smart Serve Ontario
- Life Skill Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
PEER TO PEER SUPPORT PROJECT
ILAC Education Group
06.2023 - Current
CASHIER
The Kitchen Table
02.2023 - Current
STUDENT SUCCESS SPECIALIST
Think & Learn Private Ltd. (BYJU'S)
02.2022 - 09.2022
CUSTOMER SERVICE ADVISOR
Concentrix, Daksh Services (Client: Walmart Canada
10.2020 - 01.2021
Graduate Certificate - Addictions And Mental Health
Fanshawe College
Bachelor of Arts - Journalism, Psychology, English
Kristu Jayanti College
Volunteering
- Providing individualized support to differently-abled children & fostering their social,cognitive & emotional developmental.
- Good Samaritans- working on initiativesgeared toward improving lives inunderprivileged communities.
- Prison project- visiting prisoners, offeringcounselling, and supporting theirrehabilitation journey.
- Led the Dheerdhani Project- an initiative thatincluded adopting a village and providingessential services, including healthcare,education and sanitation, resulting in asignificant improvement in the overall well-being of the community.
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