Rose Loprieno
Temecula
Summary
Customer-focused professional with experience in customer service, administrative support, and operations coordination. Proven ability to multitask in fast-paced environments while delivering exceptional service, resolving customer concerns, and maintaining organized workflows. Strong communication, problem-solving, and technology skills with experience supporting both team operations and client needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Operations
La Fitness
Murrieta
01.2025 - Current
- Demonstrate strong multitasking abilities by managing incoming phone calls, assisting members in person, and prioritizing multiple service requests to ensure efficient daily operations.
- De-escalate challenging customer situations with professionalism and empathy, maintaining a positive experience while addressing service concerns.
- Manage member accounts, billing inquiries, and daily front desk operations in a high volume environment.
- Resolve customer concerns and provide solutions to maintain member satisfaction and retention.
- Support club operations through administrative tasks, payment processing and team collaboration
Media Marketing
Nutrishop
Temecula
07.2024 - 12.2025
- Promote health and wellness products while educating customers on product benefits and usage.
- Coordinate and assist with in-store events to drive customer engagement and product awareness.
- Support marketing initiatives by assisting with promotional campaigns and community engagement events.
Asset Coordinator
SOLV Energy
San Diego
10.2022 - 12.2023
- Organized and processed titles and documentation for company vehicles, trailers, and equipment.
- Coordinated distribution of fleet documentation including insurance cards, vehicle registrations, license plates, and recall notices.
- Collaborated with local DMV offices to process vehicle registrations, transfers, and terminations.
- Distributed corporate assets to employees and new hires, including mobile devices, MiFi units, fuel cards, and company identification cards.
- Maintained shared documentation systems and ensured accurate recordkeeping for company assets.
Shipping administrator
PCI Pharma
San Diego
01.2021 - 01.2022
- Managed inbound and outbound communications related to shipment processing and logistics coordination.
- Processed shipment requests and ensured documentation was completed accurately and on schedule.
- Maintained shipment documentation and filing systems to support operational efficiency.
- Compiled shipment data and reports using Excel to track orders and logistics information.
- Ensured shipments met operational deadlines and company compliance standards.
Front Desk Receptionist
UFC Fit
Point Loma
01.2021 - 01.2021
- Managed incoming and outgoing phone calls while assisting members with account inquiries and service requests.
- Processed membership billing, payments, and account updates.
- Scheduled appointments and bookings for clients and fitness services.
- Welcomed members and guests while providing professional front desk support.
Front desk receptionist
Embassy Suites by Hilton
La Jolla
01.2019 - 01.2021
- Greeted and assisted hotel guests while providing a welcoming and professional hospitality experience.
- Assisted guests with check-in and check-out procedures while ensuring accuracy and efficiency.
- Addressed guest concerns and resolved issues to maintain high standards of customer satisfaction.
- Provided attentive service to ensure guest needs were met throughout their stay.
Education
Bachelor - Nursing
MSJC
Menifee, CA06-2028
Skills
- Customer Service & Client Relations
- Communication & Active Listening
- Organization & Time Management
- Problem Solving & Conflict Resolution
- Administrative Support & Documentation
- Microsoft Office (Excel, Word, PowerPoint)
- Multitasking in High-Volume Environments
- Adaptability & Technology Navigation
- Ground operations supervision
Certification
- CPR Certified expires 2028
Timeline
Front Desk Operations
La Fitness
01.2025 - Current
Media Marketing
Nutrishop
07.2024 - 12.2025
Asset Coordinator
SOLV Energy
10.2022 - 12.2023
Shipping administrator
PCI Pharma
01.2021 - 01.2022
Front Desk Receptionist
UFC Fit
01.2021 - 01.2021
Front desk receptionist
Embassy Suites by Hilton
01.2019 - 01.2021
Bachelor - Nursing
MSJC