Rose Kloepzig
Kelowna,BC
Summary
Motivated and dependable psychology student, currently taking a semester off from the University of British Columbia, Okanagan. Brings strong communication, customer service, and organizational skills, with a proven ability to work accurately while handling sensitive information. Passionate about gaining experience in a hospital setting and contributing to Interior Health’s commitment to compassionate, patient-centered care.
Overview
6
6
years of professional experience
5
5
Certifications
Work History
Barista/Customer Service Staff
Kelowna Yacht Club
Kelowna, British Columbia
07.2025 - Current
- Provide courteous and professional customer service in a fast-paced environment.
- Process cash and electronic transactions with accuracy.
- Communicate effectively with customers and team members.
- Maintain cleanliness, organization, and safety standards consistently.
- Demonstrate flexibility, reliability, and strong work ethic in all tasks.
Service Crew Member
Happy Cow Ice Cream Inc.
Fernie , BC
05.2021 - 07.2023
- Provided front-line customer service in a high-volume environment.
- Handled cash transactions, opening duties, and end-of-day cashout
- Engaged customers with friendly conversation to enhance their experience.
- Worked collaboratively with team members to ensure efficient operations
- Trained new staff on service procedures and safety protocols effectively.
Deli Clerk
Save on Foods
Fernie, British Columbia
06.2020 - 05.2021
- Assisted customers with inquiries while providing friendly service
- Adhered to health regulations regarding food handling and sanitation standards.
- Collaborated effectively within a team-based environment
- Assisted customers with product selection and recommendations.
Education
High School Diploma -
Fernie Secondary School
Fernie, BC06-2023
Bachelor of Arts - Psychology
University of British Columbia
Kelowna, BCSkills
- Effective verbal and written communication
- Attention to detail
- Multitasking and quality assurance
- Adaptability and eagerness to learn
- Reliability and punctuality
- Confidentiality and professional ethics
- Interpersonal skills
Certification
Occupational First Aid Level 1 (OFA 1)
Timeline
Barista/Customer Service Staff
Kelowna Yacht Club
07.2025 - Current
Service Crew Member
Happy Cow Ice Cream Inc.
05.2021 - 07.2023
Deli Clerk
Save on Foods
06.2020 - 05.2021
High School Diploma -
Fernie Secondary School
Bachelor of Arts - Psychology
University of British Columbia