Rose Kimani
Hamilton,ON
Summary
Accomplished Manager of Rehabilitation at The Karen Hospital, adept in disability care and relationship building, significantly increased patient visit volume. Leveraged privacy and confidentiality to enhance client trust, achieving high satisfaction. Expert in developing targeted rehabilitative programs, ensuring optimal patient outcomes and operational efficiency. Compassionate Personal Care Aide with experience in providing support to elderly and disabled clients in home settings. Skilled in assisting with daily living activities, medication management, and mobility support. Demonstrated ability to build trust and rapport with clients, enhancing their comfort and quality of life. Contributed to positive changes in clients' health and well-being through attentive care and emotional support.
Overview
17
17
years of professional experience
Work History
Personal Support Worker INTERN
REGINA GARDENS LONG TERM CARE FACILITY
Hamilton, Ontario
07.2024 - 12.2024
- Monitored health and well-being of clients and reported significant health changes.
- Organized paperwork related to patient treatments and maintained accurate records.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Improved patient outlook and daily living through compassionate care.
- Maintained clean and well-organized environment for client happiness and safety.
- Monitored changes in client behavior and reported any concerns to nursing staff.
- Provided emotional support for terminally ill patients and their families.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Performed light housekeeping duties such as laundry services for residents.
- Reported concerns to nurse supervisor to promote optimal care.
- Contributed to case reviews of client status and progress.
- Maintained a safe environment for clients by ensuring all equipment is properly stored when not in use.
- Ensured that all necessary supplies are available for providing quality patient care.
- Provided companionship to isolated or lonely clients by engaging in conversation and accompanying them on outings.
Manager of Rehabilitation
The Karen Hospital
Nairobi, Nairobi
01.2008 - 08.2011
- Facilitated communication between physicians, therapists, nurses, case managers, families, and other stakeholders involved in the care of patients.
- Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
- Assessed patient needs and developed strategies for meeting those needs through rehabilitation services.
- Evaluated effects of treatment at various stages, adjusting treatments to achieve maximum benefits.
- Represented the organization at professional conferences and meetings concerning rehabilitation topics.
- Maintained records management system to process personnel information and produce reports.
- Developed, implemented, and monitored overall Rehabilitation program goals and objectives.
- Communicated with patients with compassion while keeping medical information private.
- Advised on best practices related to rehab protocols based on current research findings.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Ensured that all equipment is properly maintained and functioning correctly at all times.
- Collaborated with vendors and suppliers in order to secure appropriate equipment needed for effective therapy delivery.
- Explained policies, procedures and services to patients.
- Formulated individually-designed treatment programs to restore, maintain and improve physical functioning, alleviate pain and prevent disability.
- Coordinated with insurance companies regarding coverage of treatments provided by the rehab facility.
- Educated staff members on new developments in rehabilitative medicine through workshops or seminars.
- Created policies and procedures related to the provision of rehabilitative services within the organization.
- Promoted new program development with focus on functional outcomes to improve quality of life of patients served.
- Reviewed medical records, evaluated patient progress, and modified treatment plans as needed.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Collaborated with multidisciplinary teams to develop individualized treatment plans for patients.
- Increased weekly average patient visit volume through efficient scheduling along with identification and targeting of at-risk patients.
- Monitored outcomes data from completed cases in order to identify areas needing improvement or additional resources.
- Conducted annual performance appraisals for therapy staff, conferring with regional director on performance and merit reviews.
- Administered proper oversight of overtime, productivity and staff utilization to optimize revenue and profitable growth.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Organized and coordinated the daily operations of the Rehabilitation department.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Oversaw budgeting processes related to staffing levels and supplies necessary for successful operation of the rehab facility.
- Served as a resource for other healthcare professionals in providing rehabilitative services to patients.
- Participated in community outreach programs designed to promote awareness about available rehabilitation resources.
- Maintained compliance with state and federal regulations regarding patient care and safety standards.
- Developed educational materials such as brochures or pamphlets used to inform patients about available services offered by the rehab facility.
- Recruited, hired and trained new medical and facility staff.
- Conducted regular performance evaluations of clinical staff members to ensure high-quality care delivery standards are met.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Education
Bachelor of Science - HIGHER DIPLOMA PHYSIOTHERAPY
KENYA MEDICAL TRAINING CENTER
NAIROBI12-2016
Some College (No Degree) - PERSONAL SUPPORT WORKER
HAMILTON INSTITUTE FOR HEALTH PERSONNEL
Hamilton, ONSkills
- Privacy and confidentiality
- Medication organization
- Disability care
- Household organization
- Social support
- Client dressing
- Marketing
- Mental health support
- Relationship building
- Life skills training
- Client relationship management
- Cultural sensitivity
Timeline
Personal Support Worker INTERN
REGINA GARDENS LONG TERM CARE FACILITY
07.2024 - 12.2024
Manager of Rehabilitation
The Karen Hospital
01.2008 - 08.2011
Bachelor of Science - HIGHER DIPLOMA PHYSIOTHERAPY
KENYA MEDICAL TRAINING CENTER
Some College (No Degree) - PERSONAL SUPPORT WORKER
HAMILTON INSTITUTE FOR HEALTH PERSONNEL
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