Rose Kevlihan
82 Dalhousie St
Summary
Highly experienced in customer service, offering a solid history of accurate understanding of how a business runs, and providing a pleasant experience for customers. Effective at learning new skills in new environments and being passionate to learn and grow in a work environment.
Overview
4
4
years of professional experience
Work History
Guest Service Agent
Toronto Metropolitan University
05.2025 - 08.2025
- Collected room payments and balancing daily reports at the end of each shift.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
- Managed group bookings to ensure seamless organization of events and accommodations.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
- Created a welcoming and comfortable environment for guests.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
Waitress
All Set Restaurant & Bar
02.2023 - 07.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained a clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
- Trained incoming servers while maintaining multiple tables at a time.
- Managed and served private dining events with 10-30 customers at a time.
Waitress/Hostess
Daily Dish Restaurant
10.2021 - 02.2023
- Maintained customer satisfaction with timely table
check-ins to assess food and beverage needs. - Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase
efficiency while working tables. - Greeted new customers.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Financial Management Accounts Assistant (intern)
United States Embassy, Dar Es Salaam, Tanzania
06.2021 - 07.2021
- Processed invoices from venders
- Managed E-filing
- Processed VAT recipes
- Managed unprocessed transactions
Education
Bachelor of Arts - Professional Communications
Toronto Metropolitan University
Toronto07-2027
Bethesda-Chevy Chase High School
Bethesda, MD06.2023
Skills
- Expertise in fast-paced environments
- Enthusiastic and quick learner
- Strong customer service skills
- Tech-savvy and software proficient
- Multitasking and time management skills
- Independent and reliable team player
Additional Information
- Date of birth: February 1st, 2004
- Legally authorized to work in Canada
- Work experience: 3 years Completed
Timeline
Guest Service Agent
Toronto Metropolitan University
05.2025 - 08.2025
Waitress
All Set Restaurant & Bar
02.2023 - 07.2024
Waitress/Hostess
Daily Dish Restaurant
10.2021 - 02.2023
Financial Management Accounts Assistant (intern)
United States Embassy, Dar Es Salaam, Tanzania
06.2021 - 07.2021
Bachelor of Arts - Professional Communications
Toronto Metropolitan University
Bethesda-Chevy Chase High School
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