Rose Kevlihan
82 Dalhousie St
Summary
Highly experienced in customer service, offering a solid history of accurate understanding of how a business runs, and providing a pleasant experience for customers. Effective at learning new skills in new environments and being passionate to learn and grow in a work environment.
Overview
4
4
years of professional experience
Work History
Guest Service Agent
Toronto Metropolitan University
05.2025 - 08.2025
- Collected room payments and balancing daily reports at the end of each shift.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
- Managed group bookings to ensure seamless organization of events and accommodations.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
- Created a welcoming and comfortable environment for guests.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
Waitress
All Set Restaurant & Bar
Silver Spring, Maryland USA
02.2023 - 07.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained a clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
- Trained incoming servers while maintaining multiple tables at a time.
- Managed and served private dining events with 10-30 customers at a time.
Waitress/Hostess
Daily Dish Restaurant
8301 Grubb Rd, Silver Spring MD, 20910
10.2021 - 02.2023
- Maintained customer satisfaction with timely table
check-ins to assess food and beverage needs. - Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase
efficiency while working tables. - Greeted new customers.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Financial Management Accounts Assistant (intern)
United States Embassy, Dar Es Salaam, Tanzania
686 Old Bagamoyo Road, Dar Es Salaam, Tanzania
06.2021 - 07.2021
- Processed invoices from venders
- Managed E-filing
- Processed VAT recipes
- Managed unprocessed transactions
Education
Bachelor of Arts - Professional Communications
Toronto Metropolitan University
Toronto07-2027
Bethesda-Chevy Chase High School
Bethesda, MD06.2023
Skills
- Expertise in fast-paced environments
- Enthusiastic and quick learner
- Strong customer service skills
- Tech-savvy and software proficient
- Multitasking and time management skills
- Independent and reliable team player
Additional Information
- Date of birth: February 1st, 2004
- Legally authorized to work in Canada
- Work experience: 3 years Completed
Timeline
Guest Service Agent
Toronto Metropolitan University
05.2025 - 08.2025
Waitress
All Set Restaurant & Bar
02.2023 - 07.2024
Waitress/Hostess
Daily Dish Restaurant
10.2021 - 02.2023
Financial Management Accounts Assistant (intern)
United States Embassy, Dar Es Salaam, Tanzania
06.2021 - 07.2021
Bachelor of Arts - Professional Communications
Toronto Metropolitan University
Bethesda-Chevy Chase High School