Rose Kamau
Toronto,ON
Summary
Entrepreneurial leader with an IT career spanning over 6 years. Detail-oriented, organized and meticulous employee, providing technical assistance and troubleshooting for both hardware and software issues. Adept at diagnosing and resolving complex technical problems, ensuring minimal downtime and maximum productivity. Seeking to leverage my skills and knowledge to deliver exceptional support and contribute to the success of the company.
Overview
10
10
years of professional experience
Work History
Information Assistant Volunteer - Nuit Blanche
City Of Toronto Cultural Events
09.2023 - Current
- Provided front-line, top calibre customer service to festival visitors by providing information, distributing materials and answering questions.
IT Support Volunteer
Africans in Partnership Against AIDS
07.2023 - Current
- Configured Microsoft Office
- Diagnosed and solved hardware and software problems
- Updated the company's website with current information.
Food Packaging Volunteer
The Scott Mission
07.2023 - Current
- Assisted with basic food preparations and cleaned as per instructions from the supervising staff
- Sorted, portioned, and packaged fresh produce and non-perishable items to be given out at food banks
- Handed out grocery items to guests and helped guests choose clothing.
Founder and Senior IT Support Specialist
Funskool Creative Toys
01.2018 - 05.2023
- Administered network and data security, including firewalls, antivirus, email security on personal computers
- Maintained the website with up-to-date product specification and provided end-user support for variety of web applications
- Created and monitored promotional approaches to increase sales and profit levels by identifying new business opportunities through research
- Secured funds by meeting with investors or acquiring loans from financial institutions
- Recruited professionals to handle specific tasks outside of expertise and skill set.
Junior IT Support Specialist
Procurement Logistics Do Indico
03.2014 - 09.2017
- Installed new hardware, including, routers, printers, computers and phones to the company network
- Installed new software and operating systems, including, Windows and Mac to computers which optimized employees' performance by up to 30%
- Diagnosed and solved hardware and software faults.
Customer Service Representative
Adcare Company Limited
06.2013 - 12.2013
- Handled all customer care correspondence and made sure all inquiries translate to sales by up to 95% and complaints handled efficiently
- Collected useful feedback from clients that allowed the company to offer exceptional customer service
- Recommended the company as an Internet and Systems Support Services Provider to potential customers.
Education
Bachelor of Science (B.S.): Business Information Technology -
Jomo Kenyatta University of Agriculture And Technology
Nairobi, KE11.2013
Skills
- IT Support
- Sales and Marketing
- Customer Service
- Administrative Support
- Microsoft Office
- Team Collaboration
- Punctual and Reliable
- Conflict Resolution
Training
Choices - Building Skills for a Better Future 11/2023
PTP Adult Learning and Employment Programs - Toronto, ON
Languages
English
Full Professional
Swahili
Full Professional
Timeline
Information Assistant Volunteer - Nuit Blanche
City Of Toronto Cultural Events
09.2023 - Current
IT Support Volunteer
Africans in Partnership Against AIDS
07.2023 - Current
Food Packaging Volunteer
The Scott Mission
07.2023 - Current
Founder and Senior IT Support Specialist
Funskool Creative Toys
01.2018 - 05.2023
Junior IT Support Specialist
Procurement Logistics Do Indico
03.2014 - 09.2017
Customer Service Representative
Adcare Company Limited
06.2013 - 12.2013
Bachelor of Science (B.S.): Business Information Technology -
Jomo Kenyatta University of Agriculture And Technology
Similar Profiles
Owen McPhersonOwen McPherson
Volunteer at City of Gaithersburg: Cultural Arts and EventsVolunteer at City of Gaithersburg: Cultural Arts and Events
Elizabeth VasiElizabeth Vasi
Reservation Services Coordinator at USC Cultural Relations and University EventsReservation Services Coordinator at USC Cultural Relations and University Events
Nehit KimteeNehit Kimtee
Core Team Member at Cultural And Events Cell, Parul UniversityCore Team Member at Cultural And Events Cell, Parul University