Rose Huong Passarelli
Milton,Canada
Summary
Customer service professional committed to excellence and results. Extensive background in managing high-performing teams and driving customer satisfaction. Known for collaborative leadership and adaptability in dynamic environments. Proficient in conflict resolution and process improvement.
Overview
8
8
years of professional experience
Work History
Customer Service Team Lead
Veritiv Canada/ Imperial Dade
08.2021 - Current
- Responds to incoming calls, e-mails and other requests from customers and internal business partners
- Communicates with customer to understand needs and concerns
- Recommends solutions for customer independently as well as with field rep or manager
- Oversees maintenance and follow up on stock, indirect, and direct orders
- Manages and track all back order and open orders
- Requests credits and enters returns in a timely manner
- Maintains delivery status and order source tracking to ensure successful and on-time delivery
- Identifies, monitors, and recommends solutions to customer concerns including service failures
- Training new hires along with Sales Reps on our systems and applications
Customer Service Onboard Trainer
Veritiv Canada/Imperial Dade
11.2017 - Current
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Customer Service Representative
Veritiv Canada/ Imperial Dade
05.2017 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Shift Lead Server/ Trainer Bartender
Buffalo Wild Wings
07.2021 - 07.2023
- Order Entry on POS system and deliver them in a timely manner
- Check in with guests to ensure their experience is satisfactory
- Handle openings and closing of the restaurant (late night money handling)
- Tip out to employees
- Handling employee tip outs
- Overseeing 12+ people a shift when managing
- Working and assisting in FOH or HOH
Education
Cosmetology/ Aesthetics -
Monsignor Percy Johnson HS
01.2009
Skills
- Multi-Tasker
- Professional telephone demeanor
- Organized
- Responsible
- Team Player
- Bilingual
- Leader
- Critical Thinker
- Communication
- Problem-solving
- Complaint resolution
- Staff education and training
References
Available upon request.
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Italian
Native or Bilingual
French
Limited Working
Timeline
Customer Service Team Lead
Veritiv Canada/ Imperial Dade
08.2021 - Current
Shift Lead Server/ Trainer Bartender
Buffalo Wild Wings
07.2021 - 07.2023
Customer Service Onboard Trainer
Veritiv Canada/Imperial Dade
11.2017 - Current
Customer Service Representative
Veritiv Canada/ Imperial Dade
05.2017 - Current
Cosmetology/ Aesthetics -
Monsignor Percy Johnson HS
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