Felicia Hoyo
Fontana
Summary
Highly organized and results-driven Business Office Administrator and Bookkeeper with over 5 years of customer service experience. Skilled in managing daily office operations, maintaining financial records, processing invoices, and reconciling accounts with accuracy and confidentiality. Adept at using accounting software, handling client communications, and supporting team productivity in fast-paced office environments. Known for a strong work ethic, attention to detail, and the ability to build positive relationships with clients and coworkers. Seeking to contribute administrative and financial expertise to a dynamic and growth-focused organization.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Front Desk Receptionist
Huntington-Hill Imaging Center
Glendora
08.2025 - Current
- Greeted patients warmly upon arrival at the imaging center.
- Scheduled appointments using the center's patient management system.
- Answered phone calls and directed inquiries to appropriate staff members.
- Collect co-payments and process billing information.
- Maintain patient confidentiality and comply with HIPAA regulations.
- Manage front office operations such as filing, scanning, and maintaining medical records.
- Assisted patients in completing necessary forms and documentation.
Caregiver
Select homecare
Pasadena
12.2022 - 05.2025
- Provided compassionate personal care and companionship to elderly clients
- Assisted with hygiene care, sponge bathing, mobility support, and hospice carePrepared meals, managed medication reminders, and completed household tasks
- Followed care plans and monitored client conditions, reporting changes to families and healthcare professionals
- Assisted clients with daily living activities and personal care needs.
Sales Associate/Reseller representative
260 LA
Beverly Hills
01.2021 - 09.2023
- Delivered excellent customer service in a high-volume retail environment
- Assisted with cosmetics, apparel, accessories, and merchandising across rotating designer brands
- Packaged online orders, coordinated large-volume reseller purchases, and maintained product displays
- Kept stockroom and sales floor clean, organized, and fully replenished
- Collaborated with brand representatives and supported event-style sample sales
- Built strong guest relationships and supported high-end clientele with personalized service
- Handled unpacking, inventory prep, and visual merchandising for weekly brand turnovers
Education
Business Finance Accounting - Business Office Administration
UEI College
West Covina, CA 08.2024 - 09.2025
Skills
Office Administration
Calendar & Schedule Management
Data Entry & Record Keeping
Document Preparation & Filing
MS Office Suite (Word, Excel, Outlook, PowerPoint)
Email & Phone Communication
Time Management & Organization
Accounts Payable & Receivable (A/P & A/R)
Bank Reconciliation
Invoice Processing & Billing
QuickBooks or Accounting Software
Payroll Assistance
Expense Reporting
Customer Relationship Management
Conflict Resolution
Sales Support & Order Processing
Call Handling & Follow-Up
Financial Data Accuracy
Time Management & Organization
Certification
- Bookkeeping
Timeline
Front Desk Receptionist
Huntington-Hill Imaging Center
08.2025 - Current
Business Finance Accounting - Business Office Administration
UEI College
08.2024 - 09.2025
Caregiver
Select homecare
12.2022 - 05.2025
Sales Associate/Reseller representative
260 LA
01.2021 - 09.2023