Rose Fitzpatrick
Vancouver,BC
Summary
An enthusiastic and dedicated Food Science Graduate with over 7 years' experience in the Food & Hospitality industry. Extremely organized with the ability to work both independently of own initiative or as part of a successful team. Recognized for excellent active listening and interpersonal skills.
Currently looking for a new and challenging position within the food and hospitality industry.
Overview
7
7
years of professional experience
Work History
Server/Service Captain/Assistant General Manager
Pepino's Spaghetti House
08.2021 - 03.2024
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Managed the restaurant by dealing with reservation inquiries, customer complaints, onboarding new staff, bar ordering, leading pre-shift meetings, and being the manager on duty for service.
Senior Floor Staff
The Shelbourne Hotel
11.2016 - 11.2019
- Maintaining a 5-star customer experience.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs, and
other special requests. - Resolved complaints from guests by listening to issues and notifying restaurant manager
- Adhered to quality expectations and standards.
- Carried out thorough food hygiene and safety training.
Education
Bachelor of Science - Nutraceuticals For Health And Nutrition
Technological University of Dublin
Dublin, Ireland09.2019
Skills
- Hospitality service expertise
- Adaptable and Flexible
- Food and Beverage Upselling
- Strong Work Ethic
- Team Player
- Wine service
- Multitasking Abilities
Timeline
Server/Service Captain/Assistant General Manager
Pepino's Spaghetti House
08.2021 - 03.2024
Senior Floor Staff
The Shelbourne Hotel
11.2016 - 11.2019
Bachelor of Science - Nutraceuticals For Health And Nutrition
Technological University of Dublin
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