Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rose Champagne

Laval,Canada

Summary

I am a BBA student at UQAM with 1.5 years of leadership experience as Head Server. I am a quick learner and positive team leader, skilled at improving processes, meeting deadlines, and I thrive under pressure. I have a strong adaptability and proven success in multicultural teamwork through international projects, Model UN, and a student exchange program.

Overview

10
10
years of professional experience

Work History

Head Waiter

Le St-Sau Pub Gourmand
04.2024 - Current
  • Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
  • Developed strong skills in working under pressure and meeting tight deadlines. For example, I created a cocktail menu and coordinated meetings with different departments to design and launch new beverage menus for the restaurant.
  • I also train new waitstaff, teaching them how to use our POS systems, manage cash registers, and follow our operational procedures.
  • I manage to respond to around 100 clients a night and assist 10 employees with there questions and needs.

Waiter

Le St-Sau Pub Gourmand
06.2019 - Current
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.

Personal Banking Assistant

TD bank
02.2022 - 07.2022
  • Assisted customers in navigating online banking platforms, enhancing their overall digital experience.
  • Maintained comprehensive knowledge of banking products, policies, and regulations to provide accurate information to clients and tailored the services to there needs.

Security Guard

Qc Gold Tech
04.2021 - 11.2021
  • Developed a strong sense of responsibility and organization through 12-hour day and night shifts.
  • Conducted six VTT patrols across a 70-hectare property and six drone surveillance rounds per shift to detect and prevent suspicious activity.
  • Obtained a Transport Canada drone pilot license, enhancing site monitoring capabilities.

Runner

Le St-Sau Pub Gourmand
04.2018 - 06.2019
  • Managed time efficiently while juggling multiple duties under pressure, resulting in consistent performance.

Supervisor

Aldo Shoes
03.2017 - 04.2018
  • I was responsible for creating staff schedules, monitoring KPIs, and ensuring team compliance with performance targets. I implemented strategies to achieve daily, weekly, and monthly sales objectives.

Swimming Instructor

L’académie LaFontaine
01.2016 - 01.2019
  • Organized and taught swimming lessons to children aged 6 months to 12 years old.

Part-time Seller

Aldo Shoes
09.2015 - 04.2018

Education

BBA - International Business

Université Du Québec À Montréal
Montréal
12-2025

Technique - Police Technology

College Ahuntsic
Montréal
05-2022

DEC - Science Humaine, Administration

CEGEP De St-Jérôme
Saint-Jerome, QC
05.2018

High school - Mathematics, chemistry and physics

École Secondaire Augustin-Norbert Morin
Sainte-Adèle
06.2016

Skills

  • Effective team collaboration
  • Adaptable in diverse perspectives
  • Sense of responsibility
  • Bilingual (English and french)
  • Dedicated work ethic
  • Effective leadership
  • Communicative
  • Takes initiatives
  • Skilled in Canva and Microsoft Excel
  • Proficient in adapting to new platforms

Languages

English
Full Professional
French
Native or Bilingual

Timeline

Head Waiter

Le St-Sau Pub Gourmand
04.2024 - Current

Personal Banking Assistant

TD bank
02.2022 - 07.2022

Security Guard

Qc Gold Tech
04.2021 - 11.2021

Waiter

Le St-Sau Pub Gourmand
06.2019 - Current

Runner

Le St-Sau Pub Gourmand
04.2018 - 06.2019

Supervisor

Aldo Shoes
03.2017 - 04.2018

Swimming Instructor

L’académie LaFontaine
01.2016 - 01.2019

Part-time Seller

Aldo Shoes
09.2015 - 04.2018

DEC - Science Humaine, Administration

CEGEP De St-Jérôme

BBA - International Business

Université Du Québec À Montréal

Technique - Police Technology

College Ahuntsic

High school - Mathematics, chemistry and physics

École Secondaire Augustin-Norbert Morin

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