Rose Audu
Human Resource Coordinator
Ottawa,ON
Summary
Well-qualified human resource coordinator with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Human Resources Assistant
Dollar Pharmacy Ltd
Abuja, Nigeria
10.2020 - 11.2022
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Organized new employee orientation schedules for new hires.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Supported employees with employee engagement activities.
- Attention to details on employee issues.
- Designed employee engagement activities to get feedbacks.
- Designed payroll and benefits.
- Maintained employee data on excel and HRIS.
- Undated human resource operational processes on regular basis.
- Trained 20 to 40 employees on monthly basis on customer service issues and needed skills for their operations.
- Coordinated follow up with employees on training and development initiatives.
- Helped to design job adverts for vacant positions.
- Coordinated employee training programs to improve productivity and performance
- Developed and maintained HR policies and procedures
Administrative Assistant
Nigeria Deposit Insurance Corporation
Abuja, Nigeria
01.2020 - 03.2020
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Designed work trips for five directors and ten senior employees of performance management department.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Delivered notice to sixteen departments on performance appraisal exercise details.
Customer Service Call Center Agent
StarTimes, Solar Department
Abuja, Nigeria
10.2019 - 01.2020
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved concerns with products or services to help with retention and drive sales.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
Post-Degree Certificate - Human Resource Management
Algonquin College
Ottawa, ON 01.2023 - 08.2023
Bachelor of Science - Business Management
Baze Univeristy
Nigeria 09.2016 - 10.2019
Skills
Team Player
undefinedVolunteer profile
Round danced event, Algonquin College,Ottawa, Canada.
Orientation event, Algonquin College, Ottawa, Canada.
Summer fest, Algonquin College, Ottawa, Canada.
Church activities, Living Faith Church, Katamape, Nigeria.
Reference
Upon request
Timeline
Post-Degree Certificate - Human Resource Management
Algonquin College
01.2023 - 08.2023
Human Resources Assistant
Dollar Pharmacy Ltd
10.2020 - 11.2022
Administrative Assistant
Nigeria Deposit Insurance Corporation
01.2020 - 03.2020
Customer Service Call Center Agent
StarTimes, Solar Department
10.2019 - 01.2020
Bachelor of Science - Business Management
Baze Univeristy
09.2016 - 10.2019
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