Rose Annan
Community Health Nurse
St. John's,NL
Summary
Driven Community Health Nurse with superior understanding of patient care and related needs. Dedicated to finding long-term solutions to problems and meeting big-picture goals. Adept at working with groups and individuals to maximize wellbeing and good health care practices.
Overview
8
8
years of professional experience
Work History
Community Health Nurse
Ghana Health Service (Kasoa Polyclinic)
03.2021 - 01.2024
- Administered patients' medicine and treatment
- Observed patients and record observation
- Involved in health programs like community vaccination, sex education, etc.
- Worked as Child Welfare Nurse
- Managed patients recovering from medical or surgical procedures.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Served as a liaison between healthcare providers and patients'' families, facilitating communication and fostering trust.
Restaurant Server
Grace Eatery
10.2017 - 07.2018
- Stayed up-to-date on menu changes to help customers make food choices.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Cleaned dishes and maintained a tidy restaurant
Customer Service Representative
MTN, Ghana, Kasoa Branch
07.2016 - 08.2017
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Certificate - Community Health Nursing
Community Health Nursing Training
Winneba, Ghana12.2020
High School Diploma -
Methodist Girls' Hight School
Mamfe, Ghana05.2016
Skills
- Care for Seniors and children
- Microsoft Office
- Case Management
- Blood pressure monitoring
- Patient and family advocacy
- Treatment Preparation
Languages
English
Native or Bilingual
Timeline
Community Health Nurse
Ghana Health Service (Kasoa Polyclinic)
03.2021 - 01.2024
Restaurant Server
Grace Eatery
10.2017 - 07.2018
Customer Service Representative
MTN, Ghana, Kasoa Branch
07.2016 - 08.2017
Certificate - Community Health Nursing
Community Health Nursing Training
High School Diploma -
Methodist Girls' Hight School
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