Jovany Pascal
Ottawa,ON
Summary
Efficient processing clerk with experience in managing and organizing data, documentation and filing systems. Strong skills in multi-tasking, prioritizing tasks, maintaining confidentiality and ensuring accuracy. Adept at working both independently and collaboratively within fast-paced environments.
Overview
13
13
years of professional experience
Work History
Program Assistant, Centralized Network
E.P.I.C
Gatineau, QC
01.2024 - Current
- Data entry tasks as required by Global Case Management System.
- Verified identification documents such as passports and visas.
- Reviewed and verified documents, applications for accuracy, completeness, and compliance with established regulations.
- Prepared correspondence such as letters, memos, emails and reports using Microsoft Office Suite products such as Word, Excel, Outlook .
- Created reports to track progress on tasks related to processing.
Customer Service Associate
Pizza hut
Gatineau , QC
07.2022 - 01.2024
- Greeted customers, took orders.
- Answered questions about menu items.
- Operated kitchen equipment.
- Monitored quality of products served to customers.
- Organized food preparation stations, restock.
- Oversaw inventory and ordering for restock.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Senior Monitoring Agent
ADT
Ottawa, ON
04.2017 - 12.2021
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Monitored security cameras to identify and respond to suspicious activity.
- Identified suspicious activity to determine appropriate response.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
Credit Analyst
Chase
Ottawa, ON
06.2011 - 10.2013
- Answered telephones, took messages, transferred calls.
- Performed data entry and filing of documents into the organization's records system
- Prepared basic and preliminary data analyses to determine eligibility and compliance.
- Assisted with validation of financial documents such as invoices, receipts, checks and purchase orders.
Education
High School Diploma -
College Catholique Samuel-Genest
Ottawa, ON07.2008
Skills
- Verbal and Written Communication
- Bilingual French and English (SLE level CBC)
- Collaborative teamwork
- Multitasking and Prioritization
- Qualitative and qualitative data analysis
- Workflow Analysis
- Report writing
- Documentations and Annotations
- Quality assurance processes
- Process improvement strategies
Timeline
Program Assistant, Centralized Network
E.P.I.C
01.2024 - Current
Customer Service Associate
Pizza hut
07.2022 - 01.2024
Senior Monitoring Agent
ADT
04.2017 - 12.2021
Credit Analyst
Chase
06.2011 - 10.2013
High School Diploma -
College Catholique Samuel-Genest
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