Rose Afandy
Maple Ridge,BC
Summary
Friendly and hard-working individual with a background in hospitality and retail. Dedicated to promoting a welcoming atmosphere for customers with helpful and genuine communication. Eager to learn new skills to enhance team performance and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
Maple Ridge, BC
12.2022 - Current
- Maintained cleanliness and organization of workstations.
- Trained new baristas on beverage preparation techniques and customer service.
- Promoted a welcoming atmosphere by providing excellent communication to customers.
- Engaged with customers to provide exceptional service and build rapport.
- Managed cash register, processing transactions accurately and efficiently.
- Identified opportunities for process improvements to enhance customer satisfaction.
Sales Associate
Winners & HomeSense
Pitt Meadows, BC
03.2021 - 06.2022
- Collaborated with team members to restock merchandise and organize displays for optimal presentation.
- Implemented visual merchandising strategies that increased product visibility and attracted customer interest.
- Assisted customers with fitting room selection and garment access, enhancing shopping experience.
- Resolved customer inquiries and concerns promptly, contributing to high satisfaction rates.
- Processed incoming shipments by verifying contents and organizing products for storage.
Education
Thomas Haney Secondary School
Maple Ridge, BC06-2021
Skills
- Adaptable and flexible
- Relationship building
- Multitasking and organization
- Resolving complaints
- Friendly hospitality and accommodation
- Workflow management
- Soft selling
- Inventory management
Languages
English
Arabic
Timeline
Barista
Starbucks
12.2022 - Current
Sales Associate
Winners & HomeSense
03.2021 - 06.2022
Thomas Haney Secondary School