Roschellie Joy Araojo
Beaumont,Canada
Summary
Welcoming, personable individual with well-developed hospitality skills. Handles high-pressure situations with undeniable grace and poise. Customer-minded professional committed to safety and service. Knowledgeable and polished with excellent communication and writing skills.
Overview
8
8
years of professional experience
Work History
Customer Service Agent - Lead
Executive Flight Centre
YEG Airport
03.2023 - Current
- Certified Bridger
- RAIC holder
- Supervisor (June 2023 - October 2023)
- TTT (Lynx Trainer)
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information.
Galley Builder
GATE GOURMET CANADA INC.
Edmonton
08.2022 - Current
- Handled 10-16 flights per shift.
- Each flight is prepared differently according to airline specifications, qualifications and requirements.
- Time required to build particular galley depends on size and type of flight for which it is being used and availability of supplies.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Post Office Clerk, PT
SHOPPERS DRUG MART
St. Albert, AB
09.2021 - 06.2022
- Minimized delivery delays by verifying merchandise, labels and documents for customer order prior to shipment.
- Sorted mail according to size, shape, and destination.
- Provided service and sales to walk-in customers.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
Operations Supervisor
MAXXAD SIGNS AND ADVERTISEMENT
Edmonton, AB
10.2016 - 04.2022
- Handled all incoming business and client requests.
- Produced documents, spreadsheets and presentations for internal and customer-facing needs using Excel and Accounting Program.
- Performed billing, collection and reporting functions for office annually. Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Designed marketing brochures and wrote website copy. Developed creative design or marketing packages, including print materials, brochures, banners, business cards and signs.
Education
Bachelor of Science - Nursing
FAR EASTERN UNIVERSITY
MANILA, PHILIPPINESSkills
- Speech Clarity
- Greet Guests
- Cleanliness and Sanitation
- Customer Needs Assessments
- Creative Solutions
- Safety Regulation Compliance
- Critical Thinking
- Verbal and Written Communication
- Service Quality
- Self-motivated, and able to work with minimal supervision
- Excellent communicator, who demonstrates sound judgment, tact, and works well in high-pressure situations
Timeline
Customer Service Agent - Lead
Executive Flight Centre
03.2023 - Current
Galley Builder
GATE GOURMET CANADA INC.
08.2022 - Current
Post Office Clerk, PT
SHOPPERS DRUG MART
09.2021 - 06.2022
Operations Supervisor
MAXXAD SIGNS AND ADVERTISEMENT
10.2016 - 04.2022
Bachelor of Science - Nursing
FAR EASTERN UNIVERSITY