Rosario Berenice Villarreal Chavez
Surrey,BC
Summary
Motivated Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients, and advance change for communities in need. Dedicated Social Worker provides exceptional professional care and implements appropriate interventions. Utilizes variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing strong rapport with individuals from diverse backgrounds. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cleaning Contractor
Vancity Ca Cleaning Service
11.2019 - Current
- Enhanced customer satisfaction by providing thorough and efficient cleaning services.
- Reduced client complaints by consistently meeting deadlines and adhering to high-quality standards.
- Maintained a safe and healthy work environment with regular equipment maintenance and proper use of cleaning chemicals.
- Demonstrated adaptability, handling various types of properties, including residential homes, offices, and commercial spaces.
- Received positive feedback from clients for exceptional attention to detail in cleaning tasks.
- Developed customized cleaning plans tailored specifically to each client''s unique needs.
- Consistently followed safety protocols during the execution of cleaning tasks, resulting in zero workplace accidents or injuries.
- Provided excellent customer service by addressing client concerns promptly and professionally.
- Contributed to the growth of the business by securing long-term contracts with satisfied customers.
- Managed scheduling efficiently to accommodate multiple clients while minimizing travel time between job sites.
- Upheld a professional appearance at all times while representing the company on job sites.
- Streamlined cleaning processes for increased productivity and cost savings.
- Expanded clientele through effective networking and promotion of company services.
- Established trust with clients through consistent communication regarding progress updates and any issues encountered during the project.
- Conducted regular inventory checks to ensure adequate supplies were available for all jobs.
- Implemented environmentally friendly cleaning practices to reduce environmental impact without compromising quality.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Removed trash, debris and other waste materials from premises.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Operated industrial washing machines and dishwashers to clean linens and dishware.
- Provided assistance to other staff members with cleaning of difficult areas.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Education
Diploma - Social Work/ Mental Health
Discovery Community College
Surrey, BC03.2025
Skills
- Strong Work Ethic
- Commercial cleaning proficiency
- Residential Cleaning Experience
- Motivation and Initiative
- Deep cleaning expertise
- Reliability and punctuality
- Professional Appearance
- Floor Maintenance Knowledge
- Equipment operation know-how
- Waste Disposal Management
- Window washing techniques
- Customer Service
- Interior and exterior cleaning
- Cleaning and sanitizing
Languages
English
Limited Working
Spanish
Native or Bilingual
Certification
- Certified CSW, Discovery Community College - 1 year
Timeline
Cleaning Contractor
Vancity Ca Cleaning Service
11.2019 - Current
Diploma - Social Work/ Mental Health
Discovery Community College
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