Rosie Zuno
Lemoore
Summary
Results-driven medical receptionist with a strong background in patient relations and medical billing. Known for effective time management and collaboration skills, with a proven track record in training new staff. Ready to leverage expertise to improve office operations and enhance patient satisfaction.
Overview
1
1
Language
16
16
years of professional experience
Work History
Medical Receptionist
Hanford Advanced Imaging
Hanford, CA
02.2025 - 05.2026
- Greeted patients and managed check-in processes to ensure smooth office operations.
- Scheduled appointments using electronic health record (EHR) systems for optimal patient flow.
- Verified patient information and insurance details to maintain accurate records and billing processes.
- Responded to phone inquiries professionally, addressing concerns and directing calls appropriately.
- Trained new reception staff on protocols, enhancing team performance and operational efficiency.
Medical Biller, Accounts Receivable
Eric Verheul Physical Therapy
Hanford, CA
02.2021 - 03.2023
- Processed medical claims using billing software to ensure timely submissions and accurate reimbursements.
- Reviewed patient accounts for discrepancies, resolving issues to maintain clean receivables.
- Communicated with insurance companies regarding claim status and payment inquiries.
- Managed patient billing inquiries, providing clear explanations on charges and payment options.
- Updated and maintained patient accounts within the billing system, ensuring accurate records for future invoicing and reimbursement processes.
Pharmacy Assistant
Veterinarian Pharmaceutical
Hanford, CA
05.2016 - 01.2021
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
MED TECH
Sierra Palace
Fresno, CA
01.2010 - 05.2016
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Advocated for patient safety by reporting any discrepancies or concerns in test results to clinicians, ensuring immediate attention to potential health issues.
- Distributed prescribed medication to patients in accordance with established protocols.
Education
High School Diploma -
Fresno High School
Fresno, CASkills
- Front desk operations
- Patient registration
- HIPAA compliance
- Appointment setting
- Insurance verification
- Payment collection
- Reminder calls
- Patient relations
- Medical billing
- Referral verification
- Co-payment collection
- Patient reception management
- Cash handling
- Collaboration and teamwork
- Time management
- Data entry
- Patient referral
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
Languages
Spanish
Professional Working
Timeline
Medical Receptionist
Hanford Advanced Imaging
02.2025 - 05.2026
Medical Biller, Accounts Receivable
Eric Verheul Physical Therapy
02.2021 - 03.2023
Pharmacy Assistant
Veterinarian Pharmaceutical
05.2016 - 01.2021
MED TECH
Sierra Palace
01.2010 - 05.2016
High School Diploma -
Fresno High School