Rosario Rocha
Redlands
Summary
Sales Growth & Metrics: Consistently hitting or exceeding sales goals, generating high personal volume. Ranking high in store/region an increasing sales through upselling or cross selling.
Customer Loyalty: Building a dedicated clientele through exceptional service.
Service Excellence: Receiving All Star awards being known for extraordinary service.
Brand & Product Expertise: Deep product knowledge, managing specific brands.
Operational Efficiency: Improving processes like inventory management, to reduce errors and streamline the customer experience.
Overview
21
21
years of professional experience
Work History
Nordstrom Sales Associate
Nordstrom
Arcadia, CA
12.2004 - Current
1. Served as a brand ambassador, delivering exceptional service and fostering customer loyalty.
2. Resolve customer inquiries efficiently, enhancing overall satisfaction and retention.
3. Provide detail product information, ensuring informed purchasing decisions.
4. Processing transactions accurately and efficiently using POS system.
5. Maintain organized inventory, ensuring product availability and visual appeal.
6. Collaborate with team members to create a welcoming shopping environment.
7. Train new staff, on customer service, best practices and store policies.
Education
High School Diploma -
John Muir High
Pasadena, CA06.1985
Skills
Customer service
Sales strategy
Adaptability problem-solving
Active listening
Multitasking
Communications
Detail oriented
Team leadership
Languages
Spanish
Native or Bilingual
Timeline
Nordstrom Sales Associate
Nordstrom
12.2004 - Current
High School Diploma -
John Muir High