Summary
Overview
Work History
Skills
Languages
Timeline
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Rosario Rocha

Santa Cruz

Summary

Healthcare professional with extensive experience in leadership and operational management at Planned Parenthood Mar Monte. Expertise in overseeing clinic operations, coordinating reproductive and pediatric services, and leading multidisciplinary teams to achieve high-quality patient care. Proven ability to optimize workflows and ensure compliance with regulations while fostering a positive workplace culture. Dedicated to enhancing patient experiences and driving operational excellence in alignment with organizational goals.

Overview

25
25
years of professional experience

Work History

Site Supervisor

Planned Parenthood Mar Monte
Santa Cruz
04.2024 - Current
  • Oversee day-to-day clinic operations, including staff scheduling, workflow optimization, and service delivery across reproductive and general health programs.
  • Support the hiring, training, coaching, and performance management of clinical and clerical staff in alignment with PPMM guidelines.
  • Ensure compliance with quality assurance, safety standards, and regulatory requirements, while optimizing patient flow and care experience.
  • Managed patient concerns, service complaints, and financial processes, including deposits, reconciliation, and contribution tracking.
  • Initiated and supported new service programs (e.g., abortion, vasectomy, satellite/mobile services) based on clinic and community needs

HSS,Center AM, Pediatric+AB+Vas Coordinator Mentor

Planned Parenthood Mar Monte
Santa Cruz
05.2008 - 05.2024
  • Held multiple clinical and operational roles supporting reproductive, pediatric, and surgical services with responsibilities spanning patient care, staff training, and workflow management
  • Performed chart prep, patient intake, vital signs, lab work, rooming, and procedure support, maintaining HIPAA compliance across front and back office operations.
  • Managed pediatric patient schedules, tracked due dates for well-child visits and immunizations, sent reminders, and maintained vaccine ordering and inventory logs.
  • Built clinician templates a month in advance, managed staff schedules, approved PTO, handled E-time, and coached staff as Assistant Center Manager provided hands-on support on the floor as needed to maintain smooth operations
  • Mentored new staff through onboarding, and conducted yearly observations to ensure clinical quality and compliance.

Health Service Specialist On-call

Planned Parenthood Mar Monte
Watsonville
11.2005 - 05.2008
  • Provided flexible, on-call support across multiple clinics to ensure smooth patient flow and service coverage
  • Performed intake, vitals, documentation, and patient education across reproductive and general health services
  • Adapted to varied clinic workflows while maintaining HIPAA compliance and supporting front/back office operations

Health Service Specialist, Pediatric Coordinator

Planned Parenthood Mar Monte
Watsonville
11.2000 - 11.2005
  • Provided direct patient care support, including intake, education, and coordination across reproductive and general health services.
  • Promoted to Assistant Center Manager, I oversaw daily clinic operations, staff scheduling, and workflow optimization.
  • Transitioned into the Pediatric Coordinator role, where I managed well-child visits, immunization tracking, and pediatric care outreach.
  • Strengthened care coordination and increased pediatric engagement through family-focused communication and community resources.

Skills

  • Patient Intake & Chart Preparation
  • Vital Signs & Lab Support
  • Scheduling & Appointment Coordination
  • Vaccine Management & Pediatric Care
  • Abortion & vasectomy procedure assistance
  • Staff Training & Mentoring
  • Workflow & Operational Optimization
  • HIPAA Compliance & Quality Assurance
  • Staff Scheduling
  • Patient Education & Conflict Resolution

Languages

Spanish
Professional
English
Professional

Timeline

Site Supervisor

Planned Parenthood Mar Monte
04.2024 - Current

HSS,Center AM, Pediatric+AB+Vas Coordinator Mentor

Planned Parenthood Mar Monte
05.2008 - 05.2024

Health Service Specialist On-call

Planned Parenthood Mar Monte
11.2005 - 05.2008

Health Service Specialist, Pediatric Coordinator

Planned Parenthood Mar Monte
11.2000 - 11.2005

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Rosario Rocha