Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Rosario Polanco Santiago

Tarzana

Summary

Dynamic Housekeeper Manager at Sarah Jakes Roberts with a proven track record in staff training and quality control. Expert in inventory management and safety compliance, I enhanced team productivity through effective task delegation and leadership. Committed to maintaining high cleanliness standards while fostering strong employee relations and delivering exceptional customer service.

Overview

26
26
years of professional experience

Work History

Housekeeper Manager

Sarah Jakes Roberts
Calabasas
03.2014 - Current
  • Supervised daily cleaning operations and maintained high cleanliness standards.
  • Trained and mentored housekeeping staff on best practices and procedures.
  • Developed cleaning schedules to optimize workflow and resource allocation.
  • Coordinated inventory management for cleaning supplies and equipment usage.
  • Implemented efficient cleaning techniques to enhance overall productivity of the team.
  • Taught cleaning procedures to housekeeping staff.
  • Created weekly schedules for housekeeping staff based on occupancy levels and special requests from guests.
  • Developed training materials for new hires, ensuring they were properly trained on their duties and responsibilities.
  • Ensured that all safety protocols were followed in order to protect employees from potential hazards.
  • Participated in meetings with executive team members regarding operational policies or procedures related to housekeeping services.
  • Performed periodic deep cleans in guest rooms as well as common areas throughout the facility.
  • Adhered to local health regulations while performing duties associated with managing the housekeeping department.
  • Communicated effectively with other departments regarding guest needs or issues related to housekeeping services.
  • Inspected guest rooms regularly to ensure cleanliness standards were met or exceeded.
  • Reviewed monthly financial reports related to housekeeping expenses to ensure budget goals were being met.
  • Conducted regular inventory checks of cleaning supplies and equipment to ensure adequate stock levels at all times.
  • Provided support during peak periods or special events when additional staffing was required.
  • Maintained accurate records of all cleaning activities including room inspections, linen inventories, and supply orders.
  • Tracked employee attendance records and timecards for payroll purposes.
  • Assisted with check-in and check-out processes when needed or requested by guests.
  • Supervised daily cleaning routines of public areas such as lobbies, restaurants, pools, fitness centers.

House Cleaner

Self-employeed
Tarzana
01.2000 - 12.2013
  • Cleaned residential spaces using eco-friendly products and efficient techniques.
  • Organized and maintained cleaning supplies and equipment for optimal accessibility.
  • Followed established cleaning schedules to ensure thoroughness and consistency.
  • Communicated with clients to understand specific cleaning preferences and requirements.
  • Implemented effective time management strategies to complete tasks efficiently.
  • Conducted deep cleaning tasks for carpets, windows, and appliances as needed.
  • Assisted clients with decluttering and organizing spaces for improved functionality.
  • Developed positive relationships with clients through reliable service and professionalism.
  • Cleaned homes following specific and detailed protocols and requests.
  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
  • Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
  • Swept, mopped, vacuumed and polished floors of all types.
  • Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
  • Sanitized doorknobs, light switches and other frequently touched surfaces.
  • Washed windows inside and outside as needed.
  • Emptied wastebaskets and replaced liners.
  • Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.

Education

High School Diploma -

Canoga Park High School
Canoga Park, CA
06-1996

Skills

  • Staff training
  • Quality control
  • Inventory management
  • Cleaning protocols
  • Safety compliance
  • Customer service
  • Task delegation
  • Strong leadership
  • Employee relations
  • Department coordination
  • Employee engagement

Languages

English
Professional
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Housekeeper Manager

Sarah Jakes Roberts
03.2014 - Current

House Cleaner

Self-employeed
01.2000 - 12.2013

High School Diploma -

Canoga Park High School

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Rosario Polanco Santiago