Rosario Cesario
Winnipeg,MB
Summary
Dynamic Registered Massage Therapist and Small Business Owner at Pure Escape Massage, recognized for enhancing client retention through exceptional service and effective communication. Skilled in financial management and business marketing, I achieved consistent growth by implementing strategic planning and fostering a positive work environment that motivated staff to excel.
Overview
22
22
years of professional experience
Work History
Registered Massage Therapist/Small Business Owner
Pure Escape Massage
10.2003 - Current
- Increased client retention through consistent high-quality service and effective communication with clients regarding their wellness goals.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and fostering strong relationships with clients.
- Promoted health and wellbeing by educating clients on the benefits of regular massage therapy and providing self-care recommendations.
- Boosted client satisfaction by attentively listening to their concerns and adjusting my approach accordingly for a more personalized experience.
- Expanded professional knowledge through continuous education in advanced massage techniques, industry trends, and best practices.
- Contributed to business growth by assisting with marketing efforts, including social media promotion and community outreach events.
- Maintained client treatment records and designed long-term care programs for return customers.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
Education
2200 Hour Massage Therapy Certificate - Massage Therapy
Professional Institute of Massage Therapy
Winnipeg, MB06-1999
No Degree - Faculty of Arts
University of Manitoba
Winnipeg, MB01-1994
Skills
- Small business operations
- Planning and execution
- Business marketing
- Financial management
- Cost control and analysis
- Business management and development
Accomplishments
- Supervised team of 20 staff members.
- Started a business as a sole proprietor, and grown it into a multi discipline health clinic that employ's over 20 employees.
Languages
English
Full Professional
Italian
Professional Working
Consumer Choice Award Winner - Pure Escape Massage
- Consumer Choice Award Winner for Pure Escape Massage in Winnipeg.
- Multiple Winner of Three Best Rated for Pure Escape Massage in Winnipeg.
Timeline
Registered Massage Therapist/Small Business Owner
Pure Escape Massage
10.2003 - Current
2200 Hour Massage Therapy Certificate - Massage Therapy
Professional Institute of Massage Therapy
No Degree - Faculty of Arts
University of Manitoba
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