Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rosarica Butic

Toronto,ON

Summary

Highly energetic, enthusiastic and reliable customer service professional with over 10 years of combined experience as a caregiver and in customer service. Excellent interpersonal and customer service proven by serving over 200+ customers daily. Articulate oral communicator with 10+ years of experience working in the customer service industry, identifying customer needs and proactively resolving any issues.

Overview

20
20
years of professional experience

Work History

Food Service Worker

University of Toronto
09.2024 - Current
  • Experience providing food service across multiple University of Toronto residences, including New College, Chestnut, and Campus One.
  • Ability to prepare, assemble, and serve meals efficiently in high-volume, fast-paced environments.
  • Strong customer service skills, with a focus on clear communication and positive interactions with a diverse student population.
  • Adaptable and able to maintain quality standards while managing shifting priorities during busy service periods.

Store Team Member

Aramark University of Toronto
01.2023 - 05.2024
  • Proficient in various cooking techniques, cuisines, and food preparation methods
  • Ability to synchronize and plan the preparation of meals for many orders while working under pressure in a busy work environment.
  • Active listening and interpersonal abilities for understanding consumer preferences and collaborating with staff.
  • The capacity to improvise when necessary and adapt to changing conditions.

Store Team Member

Aramark York University
01.2021 - 01.2023
  • Balanced the needs of multiple customers simultaneously in a fast-paced environment.
  • Demonstrated punctuality and attendance record
  • Resolve customer complaints regarding sales and service.
  • Received payment by cash, credit, debit or vouchers

Customer Service Associate

Nations Fresh Foods
01.2018 - 01.2020
  • Answered customers' questions in person and via phone.
  • Helped customers select products that best fit their personal needs.
  • Maintained visually appealing and effective displays for the entire grocery department.
  • Ensured the grocery section of the store was well-stocked for customers.

Customer Service Representative

Compass Group
01.2013 - 01.2016
  • Processed cash, debit and credit transactions with accuracy and efficiency
  • Ensured that barcodes, labels and quantity keys were accurate to prevent transactional errors
  • Verified the accuracy of information presented by customer to prevent fraudulent or illegal activity
  • Provided excellent Customer Service and Sales support to ensure customer satisfaction and loyalty
  • Ensure company policies were adhered to with respect to returns and price matching

Caregiver

01.2005 - 01.2012
  • Prepared and served meals and snacks for two young female children. Prepared nutritious meals for the whole family.
  • Helped with assignments of two children.
  • Prepared snacks and fun activities for the day and attended to physical needs of the children.
  • Performed housekeeping duties such as mopping, vacuuming, and laundry.

Education

Bachelor’s Degree - Education

Holy Angel University
Philippines

Skills

  • Quick learner
  • Positive attitude
  • Multitasking
  • Customer service
  • Strong work ethic
  • Fast-paced environment
  • Problem-solving

Languages

English
Native or Bilingual

Timeline

Food Service Worker

University of Toronto
09.2024 - Current

Store Team Member

Aramark University of Toronto
01.2023 - 05.2024

Store Team Member

Aramark York University
01.2021 - 01.2023

Customer Service Associate

Nations Fresh Foods
01.2018 - 01.2020

Customer Service Representative

Compass Group
01.2013 - 01.2016

Caregiver

01.2005 - 01.2012

Bachelor’s Degree - Education

Holy Angel University

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Rosarica Butic