Summary
Overview
Work History
Education
Skills
Timeline
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Rosanne Lawson

Laval,QC

Summary

Experienced hard worker with over 12 years of experience in Customer Service. Excellent reputation in improving customer satisfaction. Enthusiastic and eager to contribute to team success through attention to detail and excellent organizational skills. Motivated to learn, grow and excel in given task.

Overview

12
12
years of professional experience

Work History

Payroll Master

CGI
Montreal, QC
03.2013 - Current
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; holiday shifts.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Customer Service Representative

Sunlife
Montreal, QC
11.2011 - 02.2013
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

High School Diploma -

École Secondaire Antoine-de-Saint-Exupéry
Montréal, QC

Skills

  • Flexible and Adaptable
  • Fast Learner
  • Collaboration
  • Customer Service
  • Good listening skills
  • Data Entry
  • Organization and Time Management

Timeline

Payroll Master

CGI
03.2013 - Current

Customer Service Representative

Sunlife
11.2011 - 02.2013

High School Diploma -

École Secondaire Antoine-de-Saint-Exupéry

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Rosanne Lawson