Rosanna Stavole
Woodbridge,Canada
Summary
With over 34 years of experience in fast-paced environments, I have developed a versatile skill set that enables me to work effectively both independently and as part of a team. I am a self-motivated, results-driven professional, eager to contribute to a new role and take on new challenges in a diverse field.
Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Office Assistant
Easy Plastic Containers Corporation
01.2025 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
Banking Centre Leader
CIBC
07.2005 - 12.2024
- Led a diverse team, including Customer Service and Financial Representatives, Advisors, and Financial Planners
- Held regular check-ins and reviews to ensure performance goals were met
- Collaborated with Mortgage Advisors and Private Banking/Wood Gundy
- Cultivated and maintained relationships with clients
Sales Manager
CIBC
12.2002 - 06.2005
- Led and coached a team of Financial Service Representatives
- Held one-on-one meetings to track progress and guide team members
- Ensured team met sales targets while providing excellent customer service
Small Business Advisor
CIBC
01.2000 - 11.2002
- Specialized in business account services, including overdrafts, loans, and credit cards
- Managed a portfolio of 300 business clients
- Consistently met performance targets and earned recognition for top achievements
Financial Service Representative
CIBC
12.1995 - 12.2000
- Met weekly activity targets and managed client transactions
- Assisted in client appointments and walk-ins, ensuring satisfaction
- Gained expertise in personal, business, and investment accounts
Bank Teller / Customer Service Representative
CIBC
09.1990 - 11.1995
- Built client relationships and ensured transaction accuracy
- Processed foreign exchange, drafts, and mortgage/loan payouts
- Consistently met performance targets
Education
Seneca College
North York, ON01.1990
Father Bressani Catholic High School
Woodbridge, ON01.1988
Skills
- Strong communication and interpersonal abilities
- Leadership and team management
- Time management
- File organization
- Organizing and categorizing
- Strong problem solver
- Coaching and development
- Building relationships
- Collaborating with various stakeholders
- Results-oriented
- Proven ability to meet targets
- Drive business success
- Customer service
- Dedicated team player
- Administrative support
- Resourceful
Certification
- Branch Compliance Officer's Course (BCO), 2002
- Investment Funds in Canada (IFIC), 1996
Languages
Italian
Elementary
Timeline
Office Assistant
Easy Plastic Containers Corporation
01.2025 - Current
Banking Centre Leader
CIBC
07.2005 - 12.2024
Sales Manager
CIBC
12.2002 - 06.2005
Small Business Advisor
CIBC
01.2000 - 11.2002
Financial Service Representative
CIBC
12.1995 - 12.2000
Bank Teller / Customer Service Representative
CIBC
09.1990 - 11.1995
Father Bressani Catholic High School
Seneca College
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