ROSANNA SEGUIN
Toronto,Province
Summary
Seeking a challenging position as an Addiction Worker (English & Spanish)
Overview
1
1
year of professional experience
1
1
Certification
Work History
Volunteer
Centre for Spanish Speaking Peoples
04.1993 - 07.1994
Volunteering is a great way to connect with others, share your passion, and create change in the community.
Some of the agency's activities where our volunteers contribute:
- Assist customers with forms and applications
- Provide support in the programs and workshops we teach.
- Food Bank
- Translation and Interpretation Services
- Language Training: English as a Second Language (ESL)
- Organizing celebrations, fundraisers, and other special events
Education
Addiction Worker
CDI College
Skills
- Telephone sales and Customer Service experience
- Listened to customer needs to effectively use cross- and up-selling techniques
- Responded to general inquiries and complaints from customers, finding the most positive resolution in order to promote customer retention and satisfaction
- Performed direct and indirect sales collection and claims from customers and data entry
- Consistently exceeded daily metrics regarding talk time, queue time, and occupancy rate
- Ensure the customer and potential clients received accurate information regarding product information, services, and contract terms offered
- Liaised with customers and suppliers to help facilitate the highest levels of service
- Teamwork and Organizational Skills
- Worked as part of the team in order to accomplish tasks quickly and frequently
- Ensured that open lines of communication in order to maintain among all staff so that issues could be addressed pre-emptive and that customers would be satisfied
- Assisted colleagues in situations they were unable to handle effectively to ensure the success of the entire team
- Provided performance feedback to other staff and help to improve their customer service sales and method
SUMMARY OF QUALIFICATION
- Over10 years of experience in both Inbound and Outbounds telephone sales
- Frequently achieved and surpassed sales quotas, receiving commendation
- Certificate in Telecommunication call center
- Excellent communication and people skills
- Strong organizational skills; able to deliver results under tight time and budget constraints
EMPLOYMENT HISTORY
Add places you have worked in for the past5 –10 years but focus more on the Customer Service and Support skills and not so much on the hair skills
Languages
Spanish
Native or Bilingual
Certification
- Applied Suicide Intervention Skills Training. (ASIST)
- None-violent Crisis Intervention (NCI)
- First Aid & CPR.
Timeline
Volunteer
Centre for Spanish Speaking Peoples
04.1993 - 07.1994
Addiction Worker
CDI College
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